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GreyZone, a medical advocacy boutique practice specializing in helping patients with difficult-to-diagnose, rare, and complex medical conditions, is seeking a Medical Office Manager to join our team. This is a virtual, part-time contract-to-hire role for our fully remote office based in Seattle, WA. As the Medical Office Manager, you will work alongside a team of medical professionals to ensure the smooth functioning of the office. You will be responsible for coordinating and streamlining day-to-day operations, providing exceptional internal and external customer service, managing administrative tasks and building our HR department.

You will be expected to deliver high-quality work with a fast turnaround and under minimum supervision. The ideal candidate is a reliable go-getter with a positive attitude and a passion for the medical/healthcare industry. They are self-motivated and trustworthy. Have superb customer service skills and a pleasant and upbeat personality. They possess a can-do attitude, finding ways to solve problems effectively and efficiently. They are excellent in prioritizing, work with a sense of urgency, and are proficient at working remotely with little supervision. They are tech-savvy, able to handle software and apps with ease, and learn easily.

Responsibilities

• Oversee and coordinate day-to-day office operations.
• Manage communications with patients, the GreyZone advocate team, and business contacts, ensuring timely and accurate responses.
• Help streamline office operations, including SOPs, internal policies, HIPAA compliance, etc.
• Lead HR oversight, assist in recruiting and onboarding of new team members
• Address employees queries regarding office management issues (e.g. procedures, software, hardware, travel arrangements, etc.)
• Provide administrative support, record keeping, and maintaining databases.
• Develop and maintain patient satisfaction standards to ensure a consistent level of service.

Requirements

• Bachelor's degree in healthcare administration, business or a related field.
• Minimum of 5 years of experience in medical office management or a related position.
• Strong communication, interpersonal and organizational skills.
• Ability to multitask and manage deadlines.
• Experience with electronic medical records (EMRs) and practice management software.
• Exceptional problem-solving skills, ability to identify issues, develop solutions, and implement change.
• Ability to work effectively with diverse groups of people.
• Proficiency with Google Drive and MS Office suite, ClickUp, Mailchimp

Benefits

We have an enthusiastic and supportive small team environment that believes in strong teamwork and gives you room to grow. As a part-time, contract team member of our group, you can enjoy competitive hourly rates and a flexible working environment. You can work from home up to 100% of the time. We hope to grow this role to part-time employee status within a few months. We welcome diversity and believe in equal opportunities for all.