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The Integrations Coordinator is mainly responsible for maintaining customer communications throughout the on-boarding and system integration phase. They will coordinate, arrange and perform all tasks required to connect the clients system with Bergens Warehouse Management System (WMS).

Duties and Responsibilities:

• Organizes and holds meetings with team members in-house and abroad.
• Document processes and maintain SOPs related to the role.
• Analyzes customers requests for best suitable solutions.
• Establishes connections between Bergens WMS and client systems.
• Trains new customers on Bergens technical and operational requirements and guidelines.
• Establish and maintain excellent working relationships with customers by responding to inquiries related to integration or connectivity issues as well to enhancements or changes.
• Writes and suggests test scenarios as considered fit for the situation.
• Runs tests for all required transactions depending on the integration type or request.
• Provides daily technical support by troubleshooting issues or mishaps with orders, ASNs, inventory, style master, etc.
• Gather and organize requirements for EDI integrations with new trading partners.
• Gather and organize requirements/specifications and help test development with custom packing slips for customers and retailers.
• Works closely with development teams on design and estimations for projects related to System Integrations and EDI.
• Assists the Sales team on the preparation of service quotes to customers for requests with development involved.
• Collaborates with team members in support of process improvements, avoiding service failures, and cost reductions.

Requirements

• 1 or more years of experience in a 3rd Party Logistics Distribution Center.
• 1 or more years in a customer service or account management focused role.
• Excellent written, oral communication and organizational skills.
• Self driven and dynamic individual with ability to multitask and attention to detail.
• Proficiency with Microsoft Office; particularly in Excel, Word and PowerPoint.
• Knowledge of EDI, X12 Standard Documents, Warehouse Management Systems, ERP systems, Ecommerce platforms and FTP.
• Knowledge of routing guides and drop ship guidelines for apparel retailers, i.e. Macys, Neiman Marcus, Saks, Bloomingdales, etc.

• Knowledge of retail labeling standards (UCC-128 / shipping labels).
• Experience with SOAP or REST API is a plus.