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Duties/Responsibilities:

• Greets clients, visitors, and guests; determines the purpose of each persons visit and directs or escorts him or her to the appropriate location.
• Answers, screens, and directs phone calls to staff; takes messages and schedules appointments.
• Receives mail, documents, packages, and courier deliveries and delivers or distributes items.
• Performs administrative and clerical support tasks.
• Performs basic filing and recordkeeping.
• Performs other duties.
• Manages a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service.
• Monitors or reviews calls or other correspondence between representatives and customers.
• Ensures that representatives are informed about changes to company products and services.
• Collects data and prepares reports on customer complaints and inquiries.
• Prepares monthly reports summarizing the assigned customer service teams performance.
• Prepares knowledge-based documents such as summaries and responses to frequently asked questions.

Requirements

Required Skills/ Abilities:

• Excellent verbal communication skills.
• Professional attitude to serve all corporate guests and visitors accordingly
• Excellent interpersonal and customer service skills.
• Basic understanding of administrative and clerical procedures and systems.
• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
  Ability to coach and mentor customer service representatives.
  

Benefits

Company Benefits:

• Medical and Vision Insurance
• Dental Insurance( After one year)
• 401k
• Life Insurance and Long Term Disability (Company Paid!)
• Upbeat and positive work environment
• Advancement Opportunities