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About us

Softheon helps make healthcare more affordable, accessible, and plentiful. Softheon builds software and automation solutions for health insurers and government health agencies. Help shape the future of health tech while working from home with incredible benefits that reflect our commitment to expanding access to quality insurance. Work for a fast-growing, established, and profitable company where you can power whats next in healthcare.

At Softheon we strive to create simple solutions to complex problems. Our innovative and easy-to-use products have revolutionized the way everyday people control their healthcare needs. Empowering the nation's first state health benefit exchange since 2008, Softheon's vision and strategic direction has designed five platforms to help our partners quickly adapt to industry standards, manage client data, and grow their membership, while never compromising the exceptional care they provide. In this highly dynamic industry, Softheon has maintained its position as a premier Business Process as a Service (BPaaS) and Software as a Service (SaaS) solution, utilized by over 100 health insurance carriers and having processed over 30 million enrollments since the Affordable Care Act's inception. Our platform has been ranked #1 in addressing the industrys ever-changing regulatory demands and recognized by Gartner, IDC, AHIP, and ACAP.

About the role

Softheon is looking for a Sr. Systems Administrator that will join our team to help build, maintain, monitor, support, diagnose, and repair Softheons physical and virtual systems and networking infrastructure. You will collaborate with cross-functional teams, provide technical guidance, and implement best practices to optimize our cloud-based systems. Additionally, you may be needed to provide second level technical support escalation to the Softheon Helpdesk for the internal staff of Softheon.

Requirements

You will:

• Receive and coordinate resolutions to technical support calls and requests for the IT team;
• Deploy, monitor, and Administer Softheon Fleet of Virtual Machines;
• Oversee performance management and maintenance tasks for Microsoft Hyper-V Virtual Machine;
• Monitor Uptime and availability of critical systems;
• Implement and manage Azure Active Directory, identity and access management, and security controls.
• Oversee ongoing performance tuning, hardware, and software upgrades and optimization as needed for system and networking infrastructure;
• Lead changes and upgrades to Softheons system, network, and security infrastructure with internal staff and third party vendors;
• Respond to, evaluate, and promptly resolve or escalate severity system and network outages;
• Communication downtime, upgrades, and other information to appropriate teams as necessary;
• Provide technical support, resolve incidents, and participate in on-call rotation for critical system issues.
• Advise the Softheon Helpdesk on tasks and help to develop methods and procedures to increase helpdesk efficiency on duties;
• Performing ongoing performance tuning, hardware, and software upgrades and optimization as needed for end user workstations;
• Ensure compliance with industry best practices and regulatory requirements.

You have:

• Bachelors degree in Computer Science, Information Systems or related field
• 5 years of related experience required
• 5+ years of Microsoft server administration experience required
• Technical expertise in identifying, diagnosing, and evaluating end-user computer and account issues, and developing effective mitigation and repair methods
• Strong knowledge of Azure services and administration, including Azure Virtual Machines, Azure Networking, Azure Active Directory, Azure Security Center, and Azure Monitor.
• Strong interpersonal skills with effective verbal and written communication skills
• Strong analytical and problem-solving skills
• Strong etiquette for internal digital communications (email or ticketing)
• Ability to meet deadlines in a fast-paced environment while managing simultaneous projects
• Demonstrated ability to work effectively, independently, and in a team environment
• Experience or familiarity with
• • Microsoft Windows operating systems
  • Microsoft Office Suite
  • Workstation hardware troubleshooting techniques and software utilities
  • Workstation software troubleshooting techniques and resolution
  • Microsoft Active Directory
  • Microsoft Server 2008R2, 2012, 2012R2, 2016
  • Virtualization

Benefits

What we offer:

• Work from your home company with a one time home office stipend;
• Excellent benefits package that includes health, vision and dental coverage for you, your spouse and dependents;
• Additional benefits, including a monthly wellness stipend and internet stipend, 401K w/ a match; immediately vested, employee assistance program, disability insurance, and parental leave;
• 15 days to unlimited PTO based on YOS plus 9 additional holidays;
• An opportunity for you to be part of a team committed to improving healthcare access and affordability by leveraging innovative technology solutions;

At Softheon, we embrace and celebrate diversity in all its forms as an equal opportunity employer. We strongly believe that employing a diverse workforce is key to our success. We make recruitment hiring decisions based on each candidate's experience and skills. We value your passion to make healthcare affordable, accessible, and plentiful.

Join us in our journey towards continually building a diverse and inclusive workplace, where everyones contributions are valued, respected, and celebrated.