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Location: San Mateo, California

Salary: $65,000 to $67,000

WHO ARE WE?

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to those transitioning from or at risk of homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. Additionally, we implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veteran services, and health care sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: Were seeking inspired, talented people who want to be part of a team affecting profound change and who have fun doing it.

Position Summary

Brilliant Corners, a nonprofit organization committed to creating supportive housing solutions, is seeking a highly motivated and experienced HPSM Program Supervisor to join its team. The Program Supervisor work closely with the Program Manager to scale the Health Plan of San Mateo (HPSM) program to meet the goal of housing people in San Mateo County experiencing or at risk of homelessness. The Program Supervisor will manage the Housing Coordinators who, in turn, provide housing retention services to individuals accessing supportive housing in San Mateo County. The Program Supervisor will also support the onboarding of new staff, ensure consistent implementation of program policies and procedures, and cultivate the talent of their team to provide professional, timely support to our clients and partners. The Program Supervisor will work closely with the Program Manager to conduct team meetings and facilitate individual supervision for Housing Coordinators. The Program Supervisor will communicate regularly with partnering agencies (referring agencies and case management partners) to ensure that tenant care is well-coordinated and adherent to Housing First principles. The Program Supervisor will work creatively to prevent eviction and other housing-related issues.

Responsibilities

• Supervision

o Hires, trains, and mentor direct reports in consultation with the Program Manager and Human Resources.

o Represents the Program and corporation to external partners and the community.

o Holds team meetings to discuss program issues, provides global insight, and motivates.

o Coordinates training for new staff.

o Coordinates with heads of departments to assess and identify areas of concern, or of needed improvemen

Tenant Services

o Provides advisement/direction on all tenant issues using a client-centered approach.

o Liaison with Intensive Case Management Services.

o Ensure the department has a high standard of tenant services quality standards.

o Ensure every tenant has a great experience throughout the life of their tenancy, beginning at move-in.

o Foster positive relations between landlords and tenants to promote tenant retention and makes routine home visits.

o Facilitates data collection, file audits, and periodic reports.

o Adheres to program budget and maintains records of direct program expenses.

Compliance

o Monitors compliance with government and other funder rules and regulations.

o Provides complete and accurate documentation of all regulatory requirements.

o Stays abreast and comply with all state tenant/landlord law.

Requirements

Mindsets

Youre a people person. You invest in relationships and love to cultivate the talents of the people around you. You are the cheerleader for your team. You enjoy providing great customer service.

Your middle name is problem-solver. You exhibit good judgment and demonstrate great problem-solving ability with a commitment to innovative solutions.

Youre obsessed with organization(link removed) Youre known as someone who gets things done quickly and calmly. You can handle many responsibilities at once and you instinctively discern between whats important and whats urgent. Things dont fall through the cracks.

You thrive in an entrepreneurial environment(link removed)> Youre resourceful and at ease with ambiguity and rapid change. You possess a positive, can-do attitude, and are adept at identifying creative solutions that turn challenges into opportunities. You can handle many important responsibilities at once and youre rigorous about prioritization.

Professional Experience

• Demonstrated leadership ability, such as: supporting other staff, training colleagues, or facilitating meetings
• At least one year of proven experience working with homeless or other extremely vulnerable individuals in a housing or similar program.
• Willing to travel and make multiple visits to the field
• Experience working in a crisis setting a plus and ability to respond appropriately in an emergency

Knowledge, Skills, and Ability

• Knowledge of supportive housing
• Knowledge of Fair Housing Laws and reasonable accommodations
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Possession of a valid California driver's license, a clean driving record, and automobile insurance
• Access to adequate transportation
• Basic computer knowledge, MS Word and Excel required; PowerPoint preferred
• Flexibility required regarding scheduling and prioritizing of tasks
• Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment
• Ability to work independently

Benefits

Why work for Brilliant Corners?