Report this Job
Citeline is one of the world's leading providers of data and intelligence on clinical trials, drug treatments, medical devices and what's new in the regulatory and commercial landscape. Relying on us to deliver vital advantage when making critical R&D and commercial decisions, our customers come from over 3000 of the worlds leading pharmaceutical, contract research organizations (CROs), medical technology, biotechnology and healthcare service providers, including the top 10 global pharma and CROs.
From drug and device discovery and development to regulatory approval, and from product launch to lifecycle management, we provide the intelligence and insight to help our customers seize opportunities, mitigate risk and make business-critical decisions, faster. As the pharma and healthcare sector faces unparalleled upheaval, customers rely on our independent advice, enabling them to cut through the clutter and make sense of changing drug development, regulatory and competitive landscapes.
Now, Citeline is proud to be a part of
Norstella, an organization that consists of market-leading pharmaceutical solutions providers united under one goal: to improve patient access to life-saving therapies. Within this organization, Citeline plays a key role in helping clients connect the dots from pipeline to patient.
About the role
The Training Specialist will be accountable for delivering and facilitating training to new and current Citeline customers. In addition to training delivery, this person will also be accountable for measuring and assessing the impact of the various offerings that are available to clients. This role will deliver training primarily in a virtual environment though there may be opportunity to travel onsite as needed.
Responsibilities - Keep up to date on the latest changes and enhancements to our products and modify or create collateral to reflect those changes.
- Provide timely and relatable feedback to the product team based on information gathered during training sessions. Primarily related to common issues uncovered, frequent feature requests, etc.
- Obtain a general understanding of the customer, in partnership with account managers, in order to customize training for the end users.
- Work with individuals across the Sales and Client Success teams to evangelize the Citeline training offerings. The Training Specialist will regularly seek feedback from these teams to ensure relevancy of course content as well as to ensure alignment with business priorities and needs.
- Collaborating with existing subject matter experts on current and upcoming products in order to contribute to the design and maintenance of current training programs and ensure content is relevant and up to date
- And other duties as assigned
The guiding principles for success at Norstella
01: Bold, Passionate, Mission-First
We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.
02: Integrity, Truth, Reality
We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesnt. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.
03: Kindness, Empathy, Grace
We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication.
04: Resilience, Mettle, Perseverance
We will persevere even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.
05: Humility, Gratitude, Learning
We will be true learners by showing humility and gratitude in our work. We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.
Requirements
- BA/BSc in science or related discipline preferred
- 1-3+ years of related experience supporting a sales organization
- Strong Interpersonal skills, highly motivated, with a strong orientation toward client relationships
- Excellent written, verbal and presentation skills a must. Communication skills to translate complex yet informative messaging for clients
- Ability to work well independently and on a team
- Attention to detail, ability to meet deadlines and respond to clients timely
- Ability to handle pressure, juggle multiple responsibilities simultaneously, and work well with a diverse customer base and various internal teams
- Strong knowledge of and familiarity with the Microsoft office suite; able to create client-ready deliverables in Excel and PowerPoint to present fundamental concepts, critical thinking and analysis.
Bonus points if you have experience in
- Life Sciences industry
- Experience using CRM tools, (link removed)
Travel: Up to 10% Travel may be required
Location: US (remote)
This is a full-time position.
Benefits
Employee experience is very important to us. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally.
We have a full package of competitive benefits and perks available:
- Medical Benefits, Dental Benefits, Vision Benefits
- Flexible Spending Account (FSA), Health Savings Account (HSA)
- Basic Life and Personal Accident Insurance, Basic Disability Insurance, Voluntary Group Life Insurance, Voluntary Personal Accident Insurance
- 401k Plan with Employer match
- Paid Time Off (PTO) 15 days
Citeline is an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
The expected base salary for this position ranges from $60,000 to $70,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus(link removed)>
#LI-Remote
#LI-AN1
Citeline
