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Citeline is one of the world's leading providers of data and intelligence on clinical trials, drug treatments, medical devices and what's new in the regulatory and commercial landscape. Relying on us to deliver vital advantage when making critical R&D and commercial decisions, our customers come from over 3000 of the worlds leading pharmaceutical, contract research organizations (CROs), medical technology, biotechnology and healthcare service providers, including the top 10 global pharma and CROs.
From drug and device discovery and development to regulatory approval, and from product launch to lifecycle management, we provide the intelligence and insight to help our customers seize opportunities, mitigate risk and make business-critical decisions, faster. As the pharma and healthcare sector faces unparalleled upheaval, customers rely on our independent advice, enabling them to cut through the clutter and make sense of changing drug development, regulatory and competitive landscapes.
Now, Citeline is proud to be a part ofNorstella, an organization that consists of market-leading pharmaceutical solutions providers united under one goal: to improve patient access to life-saving therapies. Within this organization, Citeline plays a key role in helping clients connect the dots from pipeline to patient.
We are seeking a confident and driven Account Manager with a proven track record in exceeding new business sales through cold calling. This is an excellent opportunity with unlimited earning potential for a self-starter who enjoys cultivating client relationships and uncovering new sales. The role involves managing a defined book of existing accounts in the biopharma industry, fostering long-term strategic relationships with key client stakeholders, and strategically growing existing accounts.
Key Responsibilities:
- Grow and maintain existing client base by closing new business sales and growing existing contracts.
- Foster long-term strategic relationships with key client stakeholders.
- Strategically map, plan and execute on growing existing accounts.
- Be responsible for the full sales cycle and leverage sales support teams and other internal resources as needed.
- Master knowledge of Citelines suite of products and services.
- Establish productive, professional relationships with strategic business leaders both internally and externally.
- Build and manage a robust pipeline and prepare accurate sales forecasts, new growth ideas and contingency plans.
- Meet required KPIs and ensure your activity meets or exceeds Citelines standards and expectations.
- Continually improve your product and industry knowledge while also understanding client pain points to ensure the best support can be offered to your customers and colleagues.
- Contribute fully to the objectives of your team/division and achieve the personal objectives set by your manager.
- Collaborate with colleagues of all levels proactively, positively and professionally.
- Provide feedback from customer training sessions/meetings and share with colleagues and manage up.
- Maintain high customer satisfaction for all Citelines services, functions and experiences.
- And other duties as assigned.
Requirements
- 7+ years of sales experience cold calling and account management.
- A proven track record of having successfully won new business contracts through cold calling.
- All industries are welcome to apply as we weigh sales skills over industry knowledge.
- Excellent communication, presentation, listening, negotiation and closing skills.
- Account management experience up-selling & cross-selling directly to senior decision-makers.
- Strong networking and rapport building ability.
- Proven ability to successfully conduct business with clients in person.
- Accountability, Positivity & Integrity.
- Dynamic self-starter, solution-focused and creative thinker.
- Ability to present complex ideas & products simply.
- Ability to identify client challenges and develop creative solutions in close collaboration with colleagues and clients.
- Strong organizational skills to set priorities and be flexible in changing, fast-paced, and high-stress environment.
- Highly developed business acumen and the ability to understand the wider issues of the industry.
- Effective use of (link removed) to detail contact and progress on each account.
The guiding principles for success at Norstella:
01: Bold, Passionate, Mission-First
We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.
02: Integrity, Truth, Reality
We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesnt. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.
03: Kindness, Empathy, Grace
We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication.
04: Resilience, Mettle, Perseverance
We will persevere even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.
05: Humility, Gratitude, Learning
We will be true learners by showing humility and gratitude in our work. We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.
Benefits
Employee experience is very important to us. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally. Our benefits include:
- Medical Benefits, Dental Benefits, Vision Benefits
- Flexible Spending Account (FSA), Health Savings Account (HSA)
- Basic Life and Personal Accident Insurance, Basic Disability Insurance, Voluntary Group Life Insurance, Voluntary Personal Accident Insurance
- 401k Plan with Employer match
- Paid Time Off (PTO) 10 Company Holidays, 15 Vacation Days, 2 Floating Holidays, Birthday Day and 4 Volunteer Days
The expected base salary for this position ranges from $125,000 to $150,000 plus commission. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.
Citeline is an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, were just as excited about you.
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Citeline
