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154 Scott is a private membership club where exclusive access is oriented by an inclusive spirit. A multifaceted destination that creates space for our everyday lives. Its raw minimalist architecture and pragmatic design sets the tone for an environment to work, create, exercise, nourish, connect, escape.
We are seeking an experienced wellness manager who can work as the strategic business leader of a full-service spa and gym facility and oversee the company's overall customer service and sales results.
In this position, you will be accountable for the facility's daily operations, which will include managing the spa and gym team, creating and meeting the organization's budget and financial goals, providing high-quality service, putting a strategic plan into practice that includes marketing initiatives, fostering a collaborative environment, and leading a team to deliver an exceptional experience.
Oversee pre-opening and then daily operations and performance of all areas within Spa and Gym.
Reporting daily on revenue generated across all services and retail.
Ensure that all licensing and certification requirements are met in accordance with local and state regulations.
Ensure members receive the highest level of customer service; establish a luxurious and comfortable client experience.
Manage staff within the spa and gym department and ensure an in-depth knowledge of all procedures and services offered by the spa and gym are maintained and up to date.
Develop and integrate innovative wellness concepts, therapies and products.
Maintain very clean and high standards across all areas of the Spa, gym and wet spa areas
Face to face communication with members is key and part of the role will involve greeting members, scheduling appointments and recommending treatments and wellness therapies.
Manage and oversee the retail, inventory and professional ordering via accounts
Maintain a consistent pipeline of fitness and wellness revenue generating opportunities, build member relationships, and maintain consistent follow up with members.
* Perform any other duties/responsibilities not mentioned here or given by the management team
Requirements
Experience running large or unique spa concepts for more than 3-4 years
Strong understanding of the spa and wellness sector
Driven by targeted sales
Strong work ethic and effective leadership skills
Knowledge of gym and spa amenities maintenance procedures
Efficient, organised, and capable of managing multiple tasks at once
Understanding of expert spa services, treatments and class concepts
Understanding of inventory management and retail operations
Great at providing client service and willing to go above and beyond
Motivating, energising, and energetic
Good communication and writing skills
The capacity to take initiative and make decisions
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation, Sick & Company Observed Holidays)
- Family Leave (Maternity, Paternity)
- Training & Development
- Team Member Referral Program - $250 for any referrals if your referral stays for 3 months, we are always looking for great candidates at fine dining places that have like-minded individuals. Please feel free to forward resumes!
Happier People Management
