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Launch Math + Science Centers located in New York City provide toddlers to tweens with math instruction and STEM-based camps and classes. The Program/Operations Coordinator reports to the Center Manager and is responsible to provide support for the oversight and management of all Launch programs. Through a hands-on approach and an understanding of Launch programs, the Program/Operations Coordinator will work to ensure that Launch remains a leader in education enrichment.

Responsibilities

• Support the daily operations of Launch's program offerings.
• Manage new student intake and integration process.
• Communicate with parents, process monthly and semester enrollments, maintain student schedules.
• Liaise with science, technology, and engineering curriculum team.
• Train and manage staff of part-time instructors.
• Support new business efforts.
• Respond to customer inquiries targeting various program offerings.
• Support outbound marketing efforts to develop interest in Launch programs.
• Maintain and update social media posts on Facebook, Instagram, etc.
• Support processing of project materials, aid in inventory management.
• Serve as an instructor for Launch's math and STEM programs.
• Advance the overall mission of Launch and its programs.

Requirements

• Possess an appreciation and passion for education and display strong math skills.
• Experience in program management, customer service, and/or education.
• Highly organized; managing multiple, concurrent priorities/projects with accuracy and sense of urgency. Ability to prioritize, organize, plan and work under own initiative.
• Strong empathy, tact and diplomacy; interacts with and works cooperatively with students, parents and staff, demonstrating sensitivity and responsiveness to individual needs.
• Excellent verbal communication with ability to build relationships.
• Effective problem-solving and conflict resolution skills.
• Ability to work a flexible schedule when necessary, including early mornings, early evenings, and some weekends.
• Ability to write effective business correspondence.
• Working knowledge of Microsoft Office and Google Docs, especially MS Excel.
• Bachelor's degree strongly preferred.
• Bilingual a plus.
• Believe that every student can learn and love math!

Benefits

• Annual compensation: $40,000 - $45,000 plus annual performance-based bonus (commensurate with experience)
• Baseline 37.5 hour workweek, overtime eligible for 40+
• Medical and dental insurance available (contribution toward premium required)
• Paid Time Off
• Major Holidays