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Customer Experience Manager Consumer Loyalty
IN-Delhi, NCR
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Job Description

About Us: Paytm is Indias leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.
About the team: We are responsible for running the Paytm Cashback Points Program About the role: This is a user experience improvement role. The role will involve working closely with stakeholders across customer service, product, engineering, sales, Growth to drive key initiatives for improving the user experience in the consumer loyalty program.
Expectations/ Requirements 1. Define & track the customer experience metrics for Paytm s loyalty program members 2. Drive execution of customer experience improvement projects by working with cross functional teams
Ideal Candidate Should have: 1. 2-3 years of experience in internal strategy/consulting/e-Commerce program management roles 2. Strong Analytical, MS excel, Presentation & Communication skills Education: 1. Graduation is compulsory. 2. MBA in marketing or sales would be an added advantage
Location: Noida
Superpowers/ Skills that will help you succeed in this role High level of drive, initiative and self-motivation Understanding of Technology and User Experience Willingness to experiment and improve continuously Knowledge of excel Ability to learn quickly
Why join us A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities A solid 360 feedback from your peer teams on your support of their goals Respect, that is earned, not demanded from your peers and manager
Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. India s largest digital lending story is brewing here. It s your opportunity to be a part of the story!

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Customer Experience Manager Consumer Loyalty


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