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Sr Telecomm Engineer
Location: US-CA-Santa Ana
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JOB SUMMARY: Responsible for administering the telephone and/or Voice Over IP (VoIP) systems and all related software programs. Responsible for Network escalated work assignments, monitoring progress of work and reporting to management. Maintains system specifications; ensures the Bank's technology resource systems are operating in a secure and stable manner. Will deploys information technology architecture strategies to accommodate current and future organizational needs. Performs all duties in accordance with the companys policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates. ESSENTIAL DUTIES AND RESPONSIBILITIES: Oversees and coordinates the installation, maintenance, and monitoring of the Banks telephone and Voice Over IP (VoIP) systems); maintains routers, firewalls, or any other network hardware components; ensures the highest levels of security and stability are maintained to protect Bank assets and staff. Oversees and executes the remediation of user issues or inquiries, such as hardware problems; administers the Banks information technology case logging system to ensure technical issues are properly reported and resolved within established quality service level guidelines; ensures the timely response by Telecom Team staff to inquiries and exhibits the necessary follow through with customers and/or staff involved. Performs routine system or administrative tasks, such as system specification changes, additions and deletions of Users or specific permissions for telephony systems; ensures necessary documentation is attained and properly authorized for such requests; originates and maintains system and user files. Assists with the creation and maintenance of process and procedure documentation including the collection and tracking of security and audit evidence materials. Maintains accurate and current information technology policies, procedures and related documentation, such as installation settings, specifications, diagrams, floor plans, etc. Participates in the evaluation of vendor hardware, software, and telecommunications equipment products; recommends purchases consistent with the Bank's short and long term objectives. Participates as a member of the Banks incident response team in the event of a technology emergency or breach in confidential information. Assures audit compliance and procedure quality control through internal and external reviews; recommends and initiates corrective actions; ensures system resources are in compliance with established Bank policies, procedures and state and federal regulations. Responsible for analyzing and deploying hardware and software updates and other patch management directives. Works closely with IT Management; reviews reports; helps organize plans and makes recommendations for information technology projects involving functional changes within the Bank and budgets. Processes, solves and answers complex customer transactions, problems or inquiries. Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions. Follows policies and procedures; completes tasks correctly and on time; supports the companys goals and values. Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to ones own actions and conduct. Performs other duties and projects as assigned.
Qualifications Senior Telecom Engineer: Location: LA, IE, SD, or OC MS Teams experience over CISCO since CISCO will be the legacy system Native Cloud telecom and cloud contact center technologies (Microsoft Teams Phone, Microsoft Ecosystem, O365 ecosystem, Omni channel collaboration tool) Cloud contact center solutions (five9, ringCentral, genesys, anywhere365, NOT Avaya as it is more legacy style) - open to other cloud contact center solutions Will consider personal training or certifications in cloud communication skills are important in addition to be able to start, do, and complete the Telecom functions Teams Phone and Teams Collaboration or cloud certifications or CCNA or CCNP, CCIE responsible for all escalations to be the SME for Telecom - own keeping the lights on, own steady state, own implementation of migration from all technical aspects, planning and design
EDUCATION, EXPERIENCE AND/OR LICENSES: Bachelors Degree from an accredited college or University and a minimum of 5 years related work experience and/or training. Work-related experience should consist of a technical background in information systems management, products or services. Prior experience in the banking and/or financial services industry preferred. Other regulated industries work as well (ie: healthcare).
Why is This a Great Opportunity This bank's empowering mission, progressive thinking and entrepreneurial culture create an exciting environment, one in which their employees drive the success of the bank every day. Their core values (ENTREPRENEURIALISM, OPERATIONAL EXCELLENCE AND SUPERIOR ANALYTICS) empower their diverse pool of talent to thrive in their chosen professions. Whether the employees match their skills and interests to jobs in banking, finance, lending, technology or any of the other career opportunities that exist across our different business lines, theyll have an opportunity to make an impact and play an important role in the future of this bank.
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