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Our client is a leading national provider of personal care services, with a mission to enable individuals to live with independence and dignity. With support from over 50,000 compassionate team members, our organization assists 66,000 clients monthly across 12 states. Were in search of individuals who prioritize care, listening, and impactful change. Each role within our company contributes positively to supporting both our team and our clients. If you are passionate, possess integrity, and are interested in joining a rapidly growing, industry-leading team, we might just be the right fit for you.

Job Summary:

As the Senior Salesforce Administrator, you'll play a pivotal role within our organization. We need a proactive individual who can elevate our Salesforce platform, gathering requirements, feedback, and designing scalable, best-practice solutions while managing the product roadmap. Ensuring an excellent Salesforce user experience is paramount; thus, you should be adept in all facets of user management, from support tickets to user-centric solution design.

Your deep comprehension of the Salesforce platform will be crucial in understanding our current setup and business objectives, quickly pinpointing areas for enhancement.

Familiarity with change management and governance is a must, as is the ability to effectively communicate, prioritize, and oversee all dimensions of a Salesforce initiative. The right candidate will comfortably engage with stakeholders at various levels, clearly conveying technical details in understandable terms.

As a key team member:

• You are adaptable and receptive to change
• You emphasize progress over perfection
• You are dedicated to your role, your team, and those we assist
• Building relationships with colleagues and partners is a priority
• You communicate candidly, keeping in mind culture and results
• Upholding high standards is a given

Responsibilities:

• Serve as a senior system administrator for the Salesforce application with 500+ users
• Engage with business stakeholders and the Salesforce engineering group to understand requirements and craft scalable, user-experience-driven solutions
• Oversee Salesforce configuration changes, including but not limited to Flow, approval processes, fields, page layouts, dynamic layouts, apps, etc.
• Manage user and license facets, including new user setup/deactivation, roles, profiles, permissions, and more
• Document system processes, policies, and configurations in preparation for updates and upgrades
• Diagnose and resolve Salesforce issues, ensuring quality assurance and solution documentation
• Understand and suggest improvements for the organization's systems and processes
• Recognize and optimize underutilized platform features impacting the Salesforce environment
• Manage user support tickets, technical documentation, and the sandbox environment
• Foster user adoption of both new and existing features

Requirements

Qualifications:

• 5+ years of experience as a Salesforce Administrator with technical implementation, day-to-day operations, and long-term maintenance
• Experience working within the healthcare industry
• Experience with agile scrum methodology and collaborating with product owners, engineers, UI designers, QA, and other cross-functionality groups
• Knowledge of Salesforce data structures, permissions, roles, reports, dashboards, and logical formulas
• Experience migrating data and customizations across the Salesforce environment
• Strong attention to detail, and the ability to multi-task and prioritize tasks
• Excellent troubleshooting skills
• Knowledge of software development processes and best practices
• Excellent interpersonal and communication skills
• Experience working within a fast-paced, collaborative, and team-based support environment

Education and Certifications:

• Bachelors degree in computer science, Computer Engineering, MIS, or a related field
• Certified Salesforce Administrator
• Certified Salesforce Platform App Builder
• Certified Salesforce Advanced Administrator