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Job Description

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at (link removed)

Dispute Management Bill Cycle Process: v Billing Dispute Management Services covers dispute management customer center, M&P, dispute call center & back office functions, Project management services, etc. Job Responsibilities:
1.Responsible for Bill Cycle checks by performing pre-bill run validations, Performa sample post bill run validations, generation and printing of Alt Media, ebill, etc. and loading of PDF invoices to the customer portal (Applicable to UB,GBP,DCS,Oracle,IES,and IBS-CLA & Canada bill cycles).
2.Tools Development-Tooling/Requirements/Work center balancing
3.Analytics-Tech/Reporting
4.Complex Billing Project Management - Escalation from front line to resolve complex billing issues
5.Analyze and determine resolution actions of recurring billing issues
6.Perform pre-bill validations and share anomalies with billing operations team
7.Perform internal and external audits at periodic intervals & ensure adequate controls are in place for the observations identified.
8.Analyze data as inputs to leadership presentations
9.Determine and trigger required actions/coordinate with dispute agents for resolutions
10.Perform bill verification and review as required 1
1.Perform inquiries, receive calls from customers, sales account managers in regards to disputes, and electronic disputes for categories including US billing (i.e.UB New Products,MOW,and Legacy MOW, complex billing management, sapphire and dispute management) 1
2.Perform Fraud investigation activities as required SKILL SETS REQUIRED:-
Analytical ability to organize, evaluate,and present complex data with excellent written and oral skills
Knowledge of telecommunications services
Stakeholder management skills
Effective communication skills
Knowledge in Microsoft Office including Outlook, Word, PowerPoint, and Visio Excel, Access, Project
SQL, Visual Studio experience
Ability to handle the critical situations and manage complexity
Customer service skills
PC literacy (Ability to work with data, transform and display data into reasonable and understandable format)
Time management skills ability to track work independently and in timely manner
Negotiation skills to ensure customer satisfaction as well as satisfaction of AT&T internal processes and rules
Ability to communicate on different organizational levels, with different organizational audiences from different parts of the world
Broader Project Management knowledge and/or Business Analysis Experience is big advantage
Demonstrates abilities to investigate and resolve billing inquires and billing disputes raised by internal/external customer

Adaptable and flexible
Agility for quick learning
Commitment to quality
Ability to handle disputes
Ability to meet deadlines
Ability to pay attention to detail, to make conscious effort to understand causes and to address all identified billing issues
Problem solver with very good analytical skills, able to spot issues that need to be deeply investigated -

In this role you are required to do analysis and solving of increasingly complex problems
Your day to day interactions are with peers within Accenture
You are likely to have some interaction with clients and/or Accenture management
You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
Decisions that are made by you impact your own work and may impact the work of others
In this role you would be an individual contributor and/or oversee a small work effort and/or team
Please note that this role may require you to work in rotational shifts

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