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Job Description

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at (link removed)

Full Time, Benefits eligible, 100% Work from Office (Return to Office). Night Shifts Only '- Mobilize appropriate resources
Support sales opportunities and ensure the feasibility of the proposed solutions and delivery of the solution by leveraging Accenture s full capabilities
Improve client and customer relationships working with Client Account and Account Management Team leadership - Plan, deliver and execute project(s) and program(s)
Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g. ,client-site, delivery center)
Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement
Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s)
Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-toserve targets; deliver efficiencies through standard processes and synergies
Manage recruiting, staffing, people engagement, pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery targets 5/18/23, 11:50 AM about:blank about:blank 2/3 In Health Information Management (HIM) you will be responsible for the practice of acquiring, analyzing and protecting digital and traditional medical information vital to providing quality patient care.

Visual Basic for Applications (VBA) Programming Language
Written and verbal communication We are looking for individuals who have the following skillset: MT or Scribing background. Candidate should be min 7 years exp. with at least 1 years of being manager of managers (or) being a tenured/seasoned front line supervisor. Adaptable and flexible Ability to perform under pressure Problem-solving skills Detail orientation Ability to establish strong client relationship Skill Name - Expected Proficiency Level Accenture Delivery Methods (ADM) P2 - Proficient Accenture Delivery Tools P2 - Proficient count Management P1 - Novice client Relationship Development P3 Advanced contract Compliance Execution P2 - Proficient contract Management P1 - Novice post Management P3 - Advanced ost to Serve Management P1 - Novice demand Management P3 - Advanced offering Acumen P2 - Proficient operating Level Agreement
Microsoft SQL Server Reporting Services
Structured Query Language (SQL)
Microsoft Excel
Microsoft Power BI P3 - Advanced operational Excellence P3 - Advanced operations Management P3 - Advanced program and Project Management P1 - Novice project Management P3 - Advanced uality & Process Improvement P2 - Proficient ales Enablement P3 - Advanced service Change Management P2 - Proficient LA (Service-Level Agreement) Management P3 - Advanced" The desired candidate must have a minimum of 5 years customer contact management experience. - Accenture Delivery Methods (ADM) P2 - Proficient Accenture Delivery Tools P2 - Proficient Contract Compliance Execution P2 - Proficient Offering Acumen P2 - Proficient Quality & Process Improvement

Mobilize appropriate resources Support sales opportunities and ensure the feasibility of the proposed solutions and delivery of the solution by leveraging Accenture s full capabilities Improve client and customer relationships working with Client Account and Account Management Team leadership Plan, deliver and execute project(s) and program(s) Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g. ,client-site, delivery center) Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s) Support the achievement of contract controllable income (CCI) targets, as well as the achievement of costto-serve targets; deliver efficiencies through standard processes and synergies Manage recruiting, staffing, people engagement, pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery targets

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