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Join a team that makes a difference in the lives of children and teens in the US foster care system!

NAA is seeking a Membership Coordinator to join its team!

Overview

The Membership Coordinator provides administrative support for the National Adoption Association (NAA) member services and general operations support. This position works in-office at the Linthicum office and reports directly to the Sr. Member Engagement Specialist. The Membership Coordinator will also work closely with the Financial Specialist as a support to the operations team.

Because all children need families, the National Adoption Association (NAA) serves its members by stimulating innovative solutions, eliminating barriers, advocating, educating, and sharing excellent practice. Our central goal is to assist and encourage our members nationwide as they find adoptive families for all children and youth who wait in foster care.

Role and Responsibilities

1. Member Onboarding & Support. Onboard new NAA members. Create and send invoices to members. Track all payments. Send communications to members as needed. Input and update members accounts and the staff list directory. Maintain member data in management system and verify accuracy of member data records.
2. Website & Social Media Support. Using AMS and content management tools, update the website as needed. Promote upcoming continuing education sessions on social media channels and websites. Monitor news feed and link helpful information through YM.
3. Education & Webinar Support. Promote webinars through email campaigns and act as the point of contact for any registration needs. Provide practice sessions for webinar hosts, technical assistance during the webinar and collect data as needed. Develop applications for continuing education units to be offered in conjunction with member meetings.
4. Event & Meeting Coordination. Hold internal meetings to plan logistics for member events including biennial conference, think tanks and virtual events, use workplan to monitor deliverables and timelines, work with Board committee to manage projects, work with hotel and CSM, provide day-of support for in-person and technical support for virtual convenings. Coordinate as a team and review workplan for major meetings, including meetings where NAA plans to exhibit and promote itself.
5. Administrative Support. Provide general administrative support including office mail and supplies, among other office support as needed, at the request of the Financial Specialist.

Requirements

Education and Experience Requirements

• Minimum of 3 years of related experience with proven track record of managing event/meeting logistics, memberships and constituency services and administrative support.
• Bachelors degree in related field preferred but not required. Additional experience will be considered in lieu of a degree.
• Prior non-profit or child welfare experience highly preferred.

Knowledge, Skills, and Abilities

• Exceptional written, oral, interpersonal, and organizational skills.
• High level proficiency in Microsoft OfficeMS Outlook, Word, Excel, Access, and PowerPoint.
• Proficiency with Zoom, Slack, Trello, Google Workspace, project management tools and overall familiarity and comfort with technology.
• Expert level fluency in client relationship database software programs. YourMembership (YM) AMS database experience highly preferred.
• Ability to contribute to a strong team-based environment.
• Results-oriented with a high attention to detail, ability to multi-task, and meet deadlines in a demanding, fast-paced environment.
• Preferred HTML coding experience.
• Passion about the children, families, and jurisdictions served by NAA.

Additional Notes

Work is expected to be performed in the Linthicum MD. office. This position may require occasional evenings and weekends. NAA conducts child protective services and sex offender registry checks on all employees.

Benefits

Benefits and Compensation:

The Membership Coordinator salary is $47,000. As a member of our team, you will not only receive a competitive salary and a generous benefits package including a gold health plan, dental & vision insurance (100% employer paid for employees!); employer retirement plan contribution; and professional development opportunities, among others. You will also enjoy your work - knowing you are a part of a dedicated group of professionals making an impact.

NAA is an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability.

How to Apply:

No phone calls please. Apply online with a cover letter and resume by October 8, 2023(link removed)

Please note - applications without cover letters will not be considered.

About NAA:

Founded in 1982 under the name Adoption Exchange Association, the National Adoption Association is the country's premier national association of adoption professionals and organizations. NAA is the only national association focused exclusively on supporting the educational needs of those in the adoption profession. The organization serves adoption exchanges, private child-placing agencies, and public child welfare systems by engaging members in national discussions to eliminate barriers to foster care adoption and share best practices. Our mission is leaders advancing best practices in adoption from foster care. Our vision is to build the premier network of professionals and agencies to create innovative strategies and solutions so that every child has a permanent loving family. (link removed)

NAA Racial Equity Statement:

As leaders in child welfare, we recognize systemic racism creates disparities that negatively impact our staff as well as the children and families we serve. NAA is committed to listening, learning, and taking actions to advance racial equity by:

• Continually and intentionally recruiting, hiring, and supporting diverse staff, including consultants and vendors;
• Using a racial equity lens in all of our programmatic work;
• Evaluating our organizational policies and procedures to ensure that they are antiracist[1];
• Allowing staff to be their authentic selves.

[1] Anti-Racism is defined as the work of actively opposing racism by advocating for changes in political, economic, and social life. Anti-racism tends to be an individualized approach and set up in opposition to individual racist behaviors and impacts. Source: ProInspire sourcedRace Reporting Guide by Race Forward_V1.1.pdf