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Job DescriptionOur growing business is looking for skilled problem solvers to join our team as an Online chat specialist (Entry Level). We need an enthusiastic individual who can chat online with visitors and answer any questions they might have while visiting a website. The successful candidate will offer quick and accurate assistance to customers.The Online chat specialist reports to the Online Chat Manager and will be responsible for providing a variety of customer support related duties for the company and our clients. This person will interact daily with visitors on our client's websites via (Online chat software) and will be expected to provide exceptional customer support in real-time. They should be capable of hand multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service.This position is also a remote position in which you will be working from home.ResponsibilitiesAnswers incoming customer live chats regarding website navigation issues, service questions, and general client concernsEvaluate customer interactions and elevate issues to Online Chat Manager when appropriateCrete relationships with new customers to better understand and achieve their needsRespond to the customer questions, inquiries, requests and problems accurately, concisely and appropriatelyPromotes interest in client products and servicesConsistently achieves established standards of the positionContinually portray and project a positive and professional image.Provide administrative support to the customer service teamMay assist with overflow work and other duties as neededPromotes interest in client products and servicesConsistently achieves established standards of the positionContinually portray and project a positive and professional imageProvide administrative support to the customer service teamMay assist with overflow work and other duties as neededThis position is also a remote position in which you will be working from homeQualificationsStrong work ethic. with the ability to work well both independently and within the context of a larger team-oriented environmentPC keyboarding and internet experience neededStrong communication and interpersonal skills- including written and verbalUpbeat positive attitude and professional demeanorArticulate and well accustomed to a client-facing roleAbility to compose professional emails is a plusProficient written and verbal communication skills in English;Basic technical skills (able to navigate through smartphone and computer applications) With an upbeat, positive, kind empathetic personality.This position is also a remote position in which you will be working from home.Additional InformationCompany equity programMedical, dental, life and vision insuranceUnlimited paid time offPaid family leaveShort-term disability401k planReimbursement for education and professional developmentEmployee assistance program