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Belmond El Encanto, a Forbes Five-Star luxury hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows dot the lush, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for todays luxury-seeking guest.

We are seeking a talented Meeting and Sales Manager with exceptional attention to detail to provide consistent, flawless service throughout all phases of well-planned groups, meetings and events.

MAIN DUTIES AND RESPONSIBILITIES:

• Take inquiry calls, collect pertinent information and share with appropriate sales manager
• Provide informative site visits that cater to the prospective and repeat clients specific needs
• Manage revenue and profitability associated with groups and events
• Confirming contracts that articulate all details agreed upon, including meeting space, group room blocks, food and drink commitments, cancellation and attrition schedules, accommodation preferences, telecommunications, audio-visual needs and transportation, along with corresponding deadlines
• Prepare clear and concise event documentation
• Create floor plans for group events
• Print group buffet tags and menus
• Review arrivals report daily and coordinate all amenities/cards, ensure coding and detail accuracy and communicate seamlessly with the sales team, resort outlets and guests
• Set a positive example for guest relations and handling any guest problems and complaints
• Obtain feedback on the quality of service and products
• Communicate with front desk daily with Sales and Catering related events and site inspections
• Facilitate BEOs and 14-day forecasts for meetings and events
• Create and distribute group and site inspection resumes
• Present the sales portion of new hire orientations
• Send F&B forecast to Regional Financial Controller and continually update food and beverage revenue document, as well as audio visual revenue document.
• Create final bill, obtain accounting approval, and send to guest
• Enter group bookings in Opera as needed
• Charge group deposits when due
• Enter group rooming lists and individual reservations from the sales team
• Assist front desk with group arrivals by walking group guests to rooms
• Respond to catering leads when Catering Manager is out of the office
• Introduce and recommend house vendors as preferred vendors as determined with the revenue goal of the hotel.
• Establish checklist trace dates using appropriate computer programs.
• Generate VIP, limousine, amenity and Belmond compliance forms as required.
• Maintain solid and open communication with all hotel operating departments.
• Maintain good working relations with preferred vendors of the hotel.
• Maintain uptodate information on program and food and beverage events in hotels inventory management system.
• Attend all department and hotel meetings as necessary.
• Provide ongoing training and support for reservations agents.
• Use utilities and resources in a responsible manner to control wastage.
• Communicate relevant information to the department, your line manager and across departments, as appropriate.
• Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately.
• Attend learning and development courses and complete eLearning modules, as required.

Requirements

This position requires a high school or equivalent education and one year of experience in the event management or related professional area. A two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major is preferred.

Must be able to recognize opportunities to maximize revenue by upselling and offering enhancements to create outstanding events and exceed guest needs. Ability to problem-solve and suggest alternatives to previous arrangements (if necessary) is essential. Extensive knowledge of food and beverage products, proper preparation and presentation of food and beverage items. Extensive knowledge of meeting room capacities, banquet set-up, audio-visual and any other pertinent details as they relate to function room set-up. Knowledge of hotel and competitive market. Must possess basic computational ability. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate and percent in computing guest charges and tip reports. Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel, and Opera. Excellent interpersonal and sales-related skills. Exceptional organizational, supervisory skills. Exceptional food and beverage knowledge and pricing.

Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires exceptional oral and written communication skills with guests and various resort outlets. Professional phone vocabulary. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to write routine reports and correspondence. Ability to clearly and effectively speak with guests taking orders and before groups of employees of organization.

Must be able to work independently and have sound judgement. Absolute quality detailed service ethic. Well-rounded management and operational troubleshooting and problem solving techniques. Strong interpersonal staff and guest relations. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Benefits

Belmond El Encanto offers a full array of benefits, including medical, dental and vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending.

The Company offers paid time off, sick pay, a 401(k) program with Company matching, and an employee assistance program. Team members enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items.

The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises.