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Founded in 2003, IT Concepts core values customer-centricity, teamwork, driven to deliver, innovation, and integrity ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.
IT Concepts is seeking to hire a qualified Sr. Business Analyst to support our DOC customer. The Salesforce platform and application software development will support ITAs Office of the Chief Information Officer (OCIO) in the delivery and maintenance of the mission critical Salesforce platform and applications. As a Sr. Functional/Business Analyst you will be part of a team helping DOC, ITA achieve mission-driven success. The ITA Salesforce deployment includes the Salesforce Service Cloud platform and several custom applications. Salesforce serves as the primary business platform for the majority of ITA users.
Responsibilities:
- Collaborate with stakeholders and the development team, analyzing business and user needs to capture and refine system requirements and develop user stories
- Collaborate with stakeholders and team members to provide system requirement refinement, user story confirmation,
- Translate business requirements into solutions in the Salesforce environment.
- Understand the impacts of business requirements on the configuration, processes, and workflows within Salesforce.
- Collaborate on UAT test scenarios, developing test scripts, UI/UX testing (as needed) and conducting testing and verification exercises.
- Lead the development and monitoring of user acceptance criteria.
- Ensuring high-quality deliveries of code through the development and maintenance of test cases, for initial validation of new features as well as for existing features updated due to requirements/environmental changes.
- Performing functional testing, regression testing and keep track of all the new developments.
- Producing the evaluated test/defects reports and take part in software walk through.
- Working alongside a team of Business Analysts, Business stakeholders and developers to deliver Agile solutions.
- Participating in the product increment planning and document test plan and test scenarios in collaboration with the product owner, product analysts and engineers.
- Conducting peer reviews of test cases and test documents.
Location: must be within Commuting distance to Washington, DC HQ for DOC for onsite visits. Most of position will be Telework/remote.
Requirements
- Bachelors degree in Computer Science, Mathematics, Information Technology or related field
- Experience supporting Salesforce platform and application development efforts for federal government.
- 4+ years of experience with requirements analysis, solutioning, functional/technical design documentation, and training
- 4+ years of Salesforce Business Analyst experience, providing functional support for the development of Salesforce applications.
- Experience using common enterprise agile planning tools, such as Jira.
- Proven experience working in Agile/Scrum development methodologies.
- Strong ability to guide and work with cross-functional teams.
- Experience supporting federal IT projects.
- Excellent at identifying and solving problems.
- Must be a U.S Citizen
- Required Trailhead Certifications:
- Salesforce Business Analyst; or
- Salesforce Certified Administrator
Preferred:
- Experience being part of Salesforce implementations at the Department of Commerce
Clearance:
- Must be able to complete Public Trust Suitability process
Benefits
The Company
We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, lets solve challenges, think innovatively, and maximize impact. As a valued member of our ITC community, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.
We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).
Industry Recognition
Growth | Inc 5000s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.
Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner Mid-Size Companies, Companies Owned by People of Color; Department of Labors HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award
Benefits
We offer great benefits Competitive Paid Time Off, Medical, Dental and Vision Insurance, Identity Theft Protection, Legal Resources Coverage, 401(k) with company matching with NO vesting period. ITC Health benefits have $0 premium for certain plans as an employee.
We invest in our employees Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amount may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.
We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities virtual and in-person e.g., we have free tickets to Nationals games available upon employee request; we host happy hours, holiday events, fitness events, and annual celebrations. In alignment with our commitment to our communities, we host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.
AAEO & VEVRAA
IT Concepts is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.
IT Concepts maintains a strong commitment to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure that our hiring practices align with these requirements.
As a part of our VEVRAA compliance efforts, [Company Name] has established an affirmative action plan that outlines our commitment to the recruitment, hiring, and advancement of protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.
We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary, and it will not impact your eligibility for employment.
Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.
How to Apply
To apply to IT Concept Position- Please click on the: Apply for this Job button at the bottom of this Job Description or the button at the top: Application. You can upload your resume and complete all the application steps. You must submit the application for IT Concepts to receive. If you need alternative application methods, please email careers@useitc.com and request assistance.
Accommodations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
IT Concepts
