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The Director of Park Operations is expected to be on-site a majority of the time. They play a crucial role in overseeing the physical and logistical administration and staff management necessary for the daily operations of the High Line. They are responsible for the daily coordination of park operations, managing special projects, providing management and administrative support, and planning and implementing department-wide goals and objectives. They will also be instrumental in ensuring the smooth running of the park in the absence of the COO.

Park Operations at the High Line comprises several departments and teams: Custodial, Event Production, Facilities, Horticulture, Operations, and Visitor Experience. The Director of Park Operations will coordinate overall inter-departmental activities and will work closely with other senior park operations staff. The Director of Park Operations will also be instrumental in how the division interfaces with other departments and divisions. This position reports directly to the Chief Operating Officer (COO). Two administrative staff, the Operations department and the Manager of Visitor Experience, are its direct reports.

Primary Responsibilities

• Work with the COO to create and update plans and processes to ensure that staff meet High Lines park operating standards and establish performance metrics to uphold or improve overall operational efficiency, demonstrating a continuous initiative to improve operations.
• Ensure that internal communication processes run smoothly and facilitate collaboration and that critical information is relayed to the appropriate parties, both within and between teams in the operations department and throughout the organization
• Oversee operational, and administrative services, including onboarding for new operations staff, uniform distribution, locker assignments, driver certification, and access control and security systems for park and headquarters
• Responsible for the preparation and management of the Park Operations Admin budget and the Operations department budget, and works with the Manager of the Visitor Experience department to build and manage their budget.
• Ensure that administrative files and records for the High Line operations division are organized and maintained, including operational databases and geographic information systems, meeting agendas and minutes, signed agreements, training records, equipment sign-offs, safety program documentation, and operating procedures.
• Manage relevant vendor relationships and contracts, including contract renewals and negotiations; collaborate with other operations and FHL staff on sourcing new vendors as needed; and ensure that sufficient inventories of operation supplies are maintained, including additional stock in off-site storage.
• Prepare and oversee the preparation of strategic documents and plans directly related to operations; weekly operations reports; presentations and talking points for public presentations; and other written reports as needed.
• Represent the Park Operations division and FHL in meetings or working groups as needed, both within the organization and with other public and private partners.
• Lead recruitment and hiring process for direct reports and provide support to the Manager of the Visitor Experience department for those they recruit and hire.F
• Identify, plan, and coordinate the execution of special projects, as directed by the COO, from inception to completion.
• Provide other high-level administrative and managerial support for the operations department as needed.

Requirements

The desired experience of a successful candidate may include the following, but candidates will not be screened exclusively based on meeting these qualifications:

Ideal Experience

• Bachelors degree or related experience
• Minimum of 57 years of demonstrated successful experience in a managerial and administrative capacity, including juggling several complex projects and managing multiple people
• Ability to work early mornings, evenings, holidays, and weekends as needed
• Enthusiasm for the High Line, including its design, programs, and organizational goals
• Ability to maintain composure, be flexible, demonstrate discretion, think strategically, and make sound and safe professional judgments in difficult situations
• High level of internal accountability, self-organization, attention to detail, and discipline
• Ability to work with people from senior management to entry-level staff with an openly engaging, energetic, and diplomatic personality
• Excellent computer skills, including Google Workspace
• Superb oral and written communication, organizational, and problem-solving skills
• Valid New York State drivers license

Preferred Experience; Not required

• Experience in park administration or a public space management field
• Experience working with geographic information systems (GIS), enterprise software, and databases
• An understanding of public-private partnership

This is a Full-Time, Year Around, Exempt position.

Actual salaries will vary on various factors, including but not limited to experience and performance. The annual salary range is from $110,000 to 120,000.

The location for the role remains hybrid, with a requirement to physically report to the office (located in Manhattan's Meatpacking District in New York City).

**If you are an individual with a disability and need accommodation during the application process, please send an email request to hr@(link removed) ** Resumes sent to this email address will not be given any special consideration.

Benefits

• Discounts Citi Bike Membership
• Discounts with vendors on the High Line & around the Meatpacking neighborhood
• Free entrance to Whitney Museum

• 20 Vacation days, 7 sick days, and 10 paid holidays with 2 floating holidays (according to starting day).
• Medical, dental, and vision insurance
• Paid primary and secondary caregiver leave
• Supplemental short-term disability insurance and paid life insurance
• Winter Fridays
• Commuter benefits
• Flexible Spending Accounts
• Contribution in a 403(b) retirement plan
• Employee Assistance Program
• Growth & Development career opportunities

About Friends of the High Line

The High Line is both a nonprofit organization and a public park on the West Side of Manhattan. Were devoted to reimagining public spaces to create connected, healthy neighborhoods and cities through our work with communities on and off the High Line.

Built on a historic, elevated rail line, the High Line was always intended to be more than a park. You can walk through the gardens, view art, experience a performance, enjoy food or beverage, or connect with friends and neighbors while enjoying a unique perspective of New York City.

Nearly 100% of our annual budget comes through donations. The High Line is owned by the City of New York, and we operate under a license agreement with NYC Parks.

EEO Statement

The High Line is guided by a series of values through which we make decisions, including hiring. These values include proactively creating access points for all people, regardless of age, sex, color, creed, race, income, country of origin, religion, sexual orientation, or gender identity.

As part of our commitment to living up to these values and advancing equity within our organization and through our work, we are committed to an equitable hiring process. Hence, we strongly encourage applications from people with a broad range of lived experiences. This description shall not be construed as a contract of any sort for a specific period of employment.