Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Solid candidates for this role will be able to demonstrate self-motivation, individual leadership and team collaboration. Most importantly, our OEES team will foster a culture of diversity and inclusion and drive innovation for our company and our clients.

Youll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Supervise Epic application design, development, maintenance activities of applications under direct purview
• Collaborate with end users to design Epic Orders/ClinDoc workflows by suggesting corrective adjustments or enhancements
• Determine staffing requirements, perform capacity planning for resources and supervise the work of direct reports to ensure that team is functioning effectively and efficiently
• Serve as a mentor, resource, and primary advisor for team members
• Lead all phases (e.g. design, build and testing) of small to medium size application projects including Epic software upgrades, adoption of new Epic functionality and/or significant enhancements to integrated workflows
• Provide Epic product function expertise for the design, build, and testing for assigned module(s), including but not limited to optime
• Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements
• Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs
• Provide technical and/or clinical consultation including application configuration. Review, analyze, and evaluate system needs to develop recommendations for customers
• Develop, support and maintain all required system design and build documents and other system documentation
• Perform daily monitoring of applications in production use
• Provide support of application incidents reported through the help desk, including 24/7 on call coverage as required
• Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented
• Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
• Work with trainers to develop and maintain application specific training curriculum and materials
• Translate business requirements into functional specifications and manages changes to specifications prioritize, coordinate, and implement updates and requested changes to the system; review and test each new release; troubleshoot problems and questions from end users
• Adhere to organization standards for system configuration and change control
• Develop solid relationships with end user communities, customers and business partners
• Facilitate communication with stakeholders from initial requirements to final implementation
• Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• Bachelors degree
• 7+ years combined experience across HealthCare and/or IT domains with at least 5 of those years working with Epic configuration
• Active / current Epic certification in Orders
• Epic systems application knowledge to build, test, support and training for Orders workflow
• Direct client healthcare domain knowledge such as clinical documentation workflow and patient flow
• Willing or ability to travel >10% annually

Preferred Qualifications:

• Additional certifications such as ClinDoc, Bugsy
• 2+ years resource management and/or team lead role
• Experience with device integration
• Proficiency with Excel, Visio, PowerPoint and SharePoint
• Proven ability to demonstrate and have a history of team management (informal or formal), cross-team communication and leadership skills

Key Competencies:

• In-depth knowledge of Epic EMR and the full implementation lifecycle of Epics suite of EMR applications
• Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
• Demonstrate the ability to build and maintain solid internal relationships as well as motivate and inspire other team members through solid consultative skills
• Demonstrates a solid ability to build partnerships and influence others. Work across team, group and business boundaries to drive commonality and reusability in solution to real-world problems
• Teamwork and Collaboration. Consultative and collaborative style with demonstrated ability with cross-functional teams
• Demonstrate solid relationship management skills and ability to handle challenging interpersonal situations

• All employees working remotely will be required to adhere to UnitedHealth Groups Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission(link removed)>