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Csr account manager hudson ma ref
Experience level: Mid Level (5-8 yrs exp.) Experience required: 2 Years Education level: High school or equivalent Job function: Customer Service Industry: Printing Compensation: $51,000 - $60,000 Total position: 1 Relocation assistance: No
CLIENT NAME: (Commercial printing, Direct-mail marketing and Fulfillment company)
MUST HAVES:
Prior work experience in commercial printing and direct mail fulfillment
Prior experience with estimating
Prior experience with billing/invoicing
Prior experience with large scale project management
RESPONSIBILITIES:
The primary responsibilities are to support clients to ensure completion of their projects and serve as consultant to meet clients marketing production services objectives.
The successful candidate will be required to:
Respond to new and existing client inquiries and order requests including understanding client requirements, initiating estimates and quotes and providing technical support to achieve clients marketing goals
Enter orders into ERP system
Create purchase orders for varied components of projects
Work closely with production team as client advocate to communicate objectives clearly and manage production to ensure quality and expectations are met
Handle client communication and documentation for client meetings, project status, inventory, and project/program requirements.
Track project schedules, budgets, and quality goals for each client project
Proactively resolve issues and handle challenges to meet client objectives
Requirements of Client Service Representative/Account Manager:
This is a Direct Hire position. The hours are Mon-Fri 8AM-4:30PM with some flexibility. The salary range is $55,000-$60,000 based on experience.
BENEFITS OFFERED:
Health Insurance, 401K, Life Insurance, PTO, Paid Holidays, and More!
ESR Healthcare
