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POSITION TITLE: Lead Guest Service Associate
REPORTS TO: Operations Manager
LOCATION: Pico-Union, Los Angeles, ca
CLASSIFICATION: Non-Exempt
SALARY: $18.75 Hourly Rate
PERTINENT INFORMATION:
- Multiple shifts available: Monday-Friday 3:00PM-11:30PM, Tuesday Saturday 11PM-7:30AM
Lead Guest Service Associate
The Guest Service Associate Shift Lead will provide support and leadership while overseeing the day-to-day functions of the Guest Service team members on their assigned shift (Overnight) at our Los Angeles, Pico Union Facility. They will be responsible for providing a hospitable and safe environment in which guests experience dignity and respect.
Responsibilities and Initiatives
To help NHF meet its growth goals, the Guest Service Associate - Shift Lead will:
- Delegate tasks to GSA team members in alignment with departmental goals.
- Collaborate with Operations Manager to schedule staff to ensure shifts have sufficient coverage.
- Complete shift assignment sheets and shift meetings to debrief or discuss ongoing staff supports.
- Attend regularly scheduled team meetings: NHF ALL Staff (monthly), Operations Meetings (monthly), and GSA Lead (Bi-weekly).
- Provide quality assurance, coaching and support; collaborate with the operations Manager to plan, monitor, and appraise job results.
- Implement systems, policies and procedures as directed by the Operations Manager, delegating new assignments to team members, as needed.
- Coordinate daily shift handoff meetings, participate by communicating critical guest needs in collaboration with interdisciplinary teams.
- Review daily logs and shift notes for accuracy and completion.
- Ensure the safety and security of the facility; conduct safety drills as scheduled by Operations Manager; assist and respond quickly to potential safety threats, taking the lead role in emergency evacuations.
- Assist with GSA onboarding and provide ongoing training, as needed.
- Perform all general Guest Service Associate responsibilities.
- Collaborate with Social Services and nursing department to ensure information are accurately received and executed by GSA while on shift.
- Demonstrate the ability to handle moderate shift related matters and provide solutions in tandem with Operation Managers instructions and guidelines.
- Ensure all Emergency Action Plan (EAP) drills and documentation are completed and presented to Operations Manager for review.
- Ensure all incident reports and/reporting and documentation are completed accurately for Operations Manager to review.
- Flexibility to be on-call to cover shift vacancies to ensure facility meet adequate staffing coverage during work week, if applicable.
- Complete additional assignments to meet the needs of the facility, notwithstanding, primary responsibilities.
Requirements
- Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment
- (preferred).
- No write-ups or performance improvement plan within the last 6 months (internal hires)
- Excellent communication skills both oral and written; time management and strong organizational skills.
- Flexible schedule, with the availability of coming in to fill in vacant shifts due to call offs.
- Positive and professional attitude.
- Ability to communicate effectively with all levels of staff, guests, and visitors.
- Computer proficiency in Microsoft Office Suite
- Current CPR and First Aid Certification (Preferred but not required) Valid CA drivers license.
Physical Requirements
The duties as described will required frequent standing and walking. The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some client care areas.
Benefits
What's in it for you?
Be on a team that is full of collaborative, passionate, fun and energetic individuals that are focused on serving the needs of the community. We are proud to offer a comprehensive benefits package including paid time off, 100 % covered medical, dental, vision, life insurance, short-term and long-term disability insurance for the employee; 401(k) plan with up to 5% matching contribution.
Other work perks include a monthly engagement activity with everyone. You can take part in Justice, Equity, Diversity and Inclusion (JEDI) events, having access to our JEDI library, and other resources to learn more about JEDI. Team engagement that includes staff awards, and enjoy direct access to everyone to share ideas and initiatives to continue to improve the employee experience. Feeling hungry during work hours? We got you covered with our snack havens located at all of our facilities!
ABOUT THE NATIONAL HEALTH FOUNDATION
National Health Foundation (NHF) is guided by a mission to improve the health of individuals and underserved communities by acting on the social determinants of health and bridging the gaps in the healthcare system. All people, regardless of who they are or where they live, can achieve their highest level of health. NHF works within communities to identify and advance solutions that remove barriers and promote health for all who live there.
Research has demonstrated that one of the clearest determinants of health and health disparities is where people live. A persons physical environment, employment opportunities, community safety, and access healthcare providers, (and more) all impact health and are local in nature. The largest health disparities emerge in neighborhoods experiencing poverty and in communities of color. These social determinants can help or hinder a persons ability to make healthy decisions. People are not homeless; they experience homelessness. People suffering from diabetes may understand what they should be eating, but it does not matter if they cannot purchase fresh produce in their own neighborhood. Physical fitness might be a top priority for everyone, but crime and unlit parks might prevent that from happening. Health starts where people live, learn, work and play.
NHF is committed to addressing the root causes of health disparities by working hand in hand with communities. We empower teens and adults to advocate for their health and identify needed changes in their neighborhoods. Then we help develop and support the communitys vision of health by cultivating partnerships to deliver programs and services that are empathetic and inclusive. We observe, measure, and learn, and repeat as needed.
WHY IT MATTERS
Because health begins long before that visit to the doctor. It begins where we live, learn, work and play.
On any given night, there are 46,000 Angelinos without a home. Of those, more than 29,000 have severe health issues requiring some level of care. Without a home, these individuals experience insurmountable barriers to health and healing.
In the 6 square miles that make up Historic South-Central Los Angeles, there are no gyms and there is only 0.4 acres of park space for the 103,000 people who call the area home. Liquor stores outnumber grocery stores and there are no farmers markets. Without opportunities for safe outdoor play and places to purchase fresh fruits and vegetables, this community will continue to experience higher than average rates of obesity, diabetes, and cardiovascular disease.
High school can be a trying time, but for students who are pregnant, parenting, or at risk of becoming pregnant, the challenges are far greater. The impact of pregnancy on health is compounded in communities where poverty and a lack of maternal care are common.
If NHF accomplished its mission, everyone in Southern California would have the opportunity to experience health and would live in a community that supports a healthy lifestyle. That would include a home for every person, access to fresh, healthy foods, opportunities for safe, outdoor physical fitness, and so much more. We have already seen communities take great strides in tackling their negative social determinants, but really, we have only scratched the surface of these issues.
PROGRAMS
National Health Foundation is addressing the social determinants of health using several research-proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at: (link removed)
National Health Foundation
