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This is a seasonal position.

Create a world-class Brand Home Visitor Experience at Chandon. A home that will be a COMMUNITY HUB for all. A home that will celebrate the NATURAL BEAUTY of the area. A home that will devote itself to the celebration of CRAFTSMANSHIP. A home situated in the HEART OF NAPA. A home that will embody our founders MAVERICK SPIRIT. A home that will UNLEASH THE POTENTIAL of the Chandon world.

The culture of Chandon emphasizes training, product knowledge, and sincere hospitality. Our beliefs are shared throughthe five pillars of our business.

We live the sparkling life while creating genuine connections, with both OUR PEOPLE and OUR GUESTS. Caring and investing in OUR HOME, and the communities we operate in. Efficiently sustain and grow OUR BUSINESS in both revenue and profits. Born of French heritage, BRAND HOME is our journey of greatness together while embracing its adopted California perspective with a casual vibrancy.

This is a seasonal position.

Customer Service & Support: (50%)

• Represent and sell Chandons wines in a friendly and professional manner.
• Adhering and working in accordance to Chandon standards of service.
• Assist with bottle and/or glass service, guest experiences, and wine education in a courteous manner consistent with the Chandon brand standards.
• Achieving individual goals for sales and conversion.
• Achieving and exceeding wine club goals set for the Brand Home team and individually.
• Attending all Brand Home trainings and meetings in order to stay updated with goals, new releases, new programs, and education.
• Reading the daily communication log for schedule updates, lunch/break times and scheduling.
• Maintaining safety standards for guests.
• Operating the POS system with accuracy, completing all transactions, providing correct change, and accurately ringing credit and cash transactions.
• Assisting team members to keep Brand Home merchandised according to standards placed by Retail Manager and Team Lead.
• Adhering to Chandons discount policy, providing all guests, internal and external, with appropriate discounts.
• Practicing responsible hospitality at all times.

Efficient BOH support: (20%)

• Maintain tasting bar by continuously cleaning and stocking during opening, closing and throughout service.
• Keep all tables, chairs and service stations clean and sanitized throughout service.
• Continuous bussing of glassware, silverware, and cleaning of any spills that may occur during service
• Stock wine behind bar, still wine fridge, and additional service areas as needed. Assist Chandon Associates in
• keeping accurate daily inventories.
• Setup and break down of Chandon public and private tastings, experiences, and any other events that may occur.

Event Execution: (20%)

• Maintain Retail space by continuously cleaning and stocking during opening, closing and throughout service.
• Keep all stockrooms organized and well stocked.
• Assist with inventory and cycle counts.
• Setup and break down of Chandon public and private tastings, experiences, and any other events that may occur during the work day.

Set-up and Close-down: (10%)

• Follow the opening checklist, ensuring all tasks are completed in a timely manner. The Retail Boutique must be fully cleaned, stocked, and ready for guests by opening time.
• Initiate closing tasks and follow closing checklist ensuring that all closing tasks are performed.
• Learn proper opening and closing of registers.
• Proper use of POS systems and cash handling.

The above job description adds definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time, due to reasonable accommodation or other reasons.

Requirements

This is a seasonal position.

Education: High school diploma required: College education is preferred.

Languages: English required, second language helpful in communication with visiting public, but not required.

Age Minimum: Must be at least 21 years of age for this role.

Professional experience & know how:

• At least 2 years of experience in retail, wine or hospitality preferred.
• Communicate through active-listening skills and open-ended questions to gather immediate and accurate insight into guest needs. Knowledge of methods for promoting and selling products while providing exceptional guest service.
• Ability to remain calm under pressure and stressful situations.

Technical & management skills:

• Complete multiple tasks with accuracy and urgency.
• Computer literate in Microsoft Windows applications is an asset.
• Assess situations quickly and respond with appropriate action, taking initiative to problem-solve, if necessary.
• Able to process point-of-sale functions and comprehend mathematics to complete guest transactions.
• Lead others by example and make decisions based on the need of the business.

Personal & interpersonal skills:

• Work efficiently while following company standards, with or without immediate supervision.
• Always possess and present yourself in a professional manner.
• Ability to multi-task, work independently and as part of a team in a very fast paced environment.
• Great communication skills are a must as well as is the ability to lead and motivate a large team in a fast-paced environment.
• Build team dynamics and synergy across departments. Optimize resource potential.
• Passionate guest focused, energetic and vibrant.
• Impeccable customer service skills and social perceptiveness
• Ability to evaluate customer satisfaction and responsiveness.

Pay Disclosure

• $17 - $25.75 per hour + Medical Insurance
• Pay is determined by candidate qualifications, skills, experience, education, location, and market data.