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Expertise on the Callidus Commission and Onboarding Platforms (Now owned by SAP)

Candidate should have Callidus experience specifically in the areas mentioned below

SAP Agent Performance Management (APM)

• Healthcare industry knowledge (preferred Medicare plans) with the implementation of rule enhancements to support the broker's compensation:
  • Broker's payout of initial / renewal of Medicare enrollments and plan changes
  • Implementation of 2 or 3 tier hierarchy levels to support payout of different agency types including, General Agency (GA), Master General Agencies (MGA), Super General Agencies (SGA), Field Marketing Organization (FMO) and National Marketing Association (NMA)
  • Configuration of Member Eligibility, DTRR, MARx Compensation Files and broker table rate changes
  • Setup/configuration of broker statements, Correspondence templates, notification and letter extracts
  • Medicare payout reconciliation, book of business and broker credential reporting
• Technology Stack
  • Groovy scripts: Used to develop complex expressions to implement rule enhancements
  • SQL/Jasper reports
  • Query APIs: Leveraged to support integration with Healthfirst's broker portal
  • BatchEntity Updates (BEU): BEUs frequently used within expressions to query broker/customer/policy/payment data

SAP Advanced Workflow

• Implementation of onboarding and re-credentialing workflows to onboard, credential and appoint Medicare brokers.
  • Submission of onboarding application to obtain Healthfirst's appointment to market Medicare plans
  • Processing of re-credentialing cases to renew credentials, including license, CMS Certification (AHIP) and Health Medicare training courses/exam
• Technology Stack
  • Groovy scripts: Used to develop complex flows used to onboard/re-credential brokers
  • Workflow API integration with LITMOS (Learning Management System)
  • Workflow form and template enhancements
  • Workflow integration with APM to load broker's geographic and credentialing information