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Salary: $170,000.00 - $180,000.00 per year / exempt

WHO ARE WE?

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to Californias most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans services, and health care sectors.

In short, we do good work.

We have offices throughout California, currently have almost 400 staff members, and are growing daily. Were looking for inspired, talented people who want to be part of a team thats affecting profound change and is having fun doing it.

WHAT IS A DEPUTY CHIEF PROGRAM OFFICER, PROGRAM DEVELOPMENT?

Brilliant Corners is seeking a highly motivated and visionary Deputy Chief Program Officer of Program Development to co-lead our state-wide Housing Services Department. In this crucial role, you will lead our efforts in standardizing and enhancing program delivery across our extensive state-wide footprint, with a particular focus on five key areas: Client Experience, Staff Experience, Program Policy, Program Evaluation, and Quality Assurance.

Youll lead a diverse team spread across the state, driving improvements in these vital domains. Your influence will extend to managing and growing the support staff under your purview, which includes designing new roles and welcoming new leadership to ensure the sustainability of your initiatives.

Collaboration will be a cornerstone of your role, and you will work closely with your counterpart, the Deputy Chief Program Officer of Program Operations. Together, you will engage in strategic work planning and vision-setting for the Department, jointly determining its priorities and direction.

An essential aspect of your work will involve bridging gaps between different regions within our organization. Your goal will be to shift from a fragmented regional approach to a more cohesive, statewide strategy.

All your efforts will be closely aligned with the integration of a racial equity framework, consistent with Brilliant Corners' ongoing commitment to Diversity, Inclusion, Equity, and Belonging (DEIB) initiatives. Your role will play an integral part in advancing these principles as we continue to make strides toward a more equitable and inclusive organization.

Requirements

Responsibilities

• Client Experience: Lead efforts to enhance the experience of our clients across the state, ensuring their needs and goals are at the forefront of program design and implementation.
• Staff Experience: Create an environment where our dedicated staff can thrive, implementing strategies that support professional growth, job satisfaction, wellness and retention.
• Program Policy: Develop and streamline program policies, ensuring they align with best practices, regulatory requirements, and Brilliant Corners' mission.
• Program Evaluation: Implement rigorous evaluation processes to measure program effectiveness and equitable outcomes, identifying areas for improvement and implementing necessary changes.
• Quality Assurance: Oversee quality assurance initiatives, maintaining the highest standards of service delivery and compliance with contractual obligations.

WHAT ARE WE LOOKING FOR?

Mindsets

Youre a recognized leader. Your track record shows that you can manage a team effectively. You act with confidence and integrity with an eye towards solutions. You are energized as much by the success of your team as your own personal success.

You bring your A game to work.You inspire a culture of excellence and take pride in doing whatever it takes for our clients, staff and partners. You see opportunities for improvement wherever you look, and know how to get buy-in from others to make it real.

You see equity as the work. You understand that working on housing means working on racial equity. You know that the work happens at all levelspersonal, programmatic, organizational, and system and youre committed to transformational change.

Youre a system thinker who puts people at the center. You know how to take proven solutions to scale without feeling bureaucratic.

You thrive in an entrepreneurial environment. Youre resourceful and at ease with ambiguity and rapid change. You possess a positive, can-do attitude, and are adept at identifying creative solutions that turn challenges into opportunities. You can handle many important responsibilities at once, and youre rigorous about prioritization.

You embody a collaborative spirit. Youre able to work collaboratively with our partner case management agencies, funders, housing partners, and tenants to develop an appropriate resolution that maintains the spirit of the Brilliant Corners model. Partners know that you are empathetic and fair in your decisions.

Professional Experience

• At least 10 years working in a social justice, human services, non-profit management, healthcare, or a public policy setting. Preference for candidates who have designed and/or operated Housing First programs.
• At least 8 years building and managing a team.
• Demonstrated leadership as evidenced by increasing levels of responsibility and management over the course of the candidates career.

Knowledge, Skills and Ability

• Dedication to Housing First principles and Brilliant Corners' mission.

• Commitment to advancing diversity, equity, and inclusion
• Exceptional leadership capacity as evidenced by an ability to manage several complex initiatives simultaneously, empower team members for shared success, and exhibit good judgment navigating both interpersonal and business decisions
• Strategic, global thinking with an orientation towards inclusive design and decision-making; able to not only develop good solutions, but perhaps more importantly, design and implement transparent processes by which a group makes and implements decisions
• Demonstrated ability to build and manage a large and ever-growing team, particularly across a big geography, using an equity lens
• Strong, proactive communication skills, including active listening, summary, and empathy; able not only to articulate your own thoughts clearly, but also hear and engage others with an open mind
• Strong interpersonal skills, including a practice of giving and receiving both positive and critical feedback for shared growth
• Ability to refine systems and processes with an eye towards the big picture
• Comfort with budgets, government contracts, and complex braiding of resources
• Proficiency with MS Outlook, Word, PowerPoint and Excel. Experience with Salesforce a plus.
• Comfort using data to improve systems and drive decision-making.

COVID-19 Vaccine

"Brilliant Corners goal is to keep all of our employees and the public at large safe during the COVID-19 Pandemic. Brilliant Corners has adopted (as of April 15, 2022) a Vaccination and Testing Policy in order to safely provide services to our contractors, clients, and vendors. All employees are required to be Fully Vaccinated (Initial dose(s) + ONE BOOSTER). If you are unvaccinated, you will be required to apply for a Medical or Religious Exemption within the FIRST 60 (Sixty) days from the first day of employment and have your exemption approved by People Services (Human Resources). All Employees that have an approved Exemption may have to test WEEKLY due to contractual agreement(s) with our Funders."

Salary range for this position is $170,000.00 - $180,000.00 per year/exempt. This position is being offered at $170,000.00 - $180,000.00 per year/exempt.

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring, and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

Benefits

Why work for Brilliant Corners?

Financial & Retirement

• Competitive Salary
• Retirement Plan with 5% match
• Employee Referral Bonus

Vacation & Time off

• Generous Vacation Policy
• Long List of Paid Holidays
• Paid Sick Time

Health Insurance

• Medical Insurance 100% Covered
• Dental/Vision/Disability Insurance
• Flexible Spending Account

Professional Support

• Job Training
• Professional Development
• Employee Assistance Program

Other Perks & Discounts

• Company Social Events
• Wellness Initiatives
• Gym Membership Discounts