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Job Title: Director, Executive Support

Team: Office of the CEO

Location: In-Person in Chicago (IL)

Employment Type: Full-time

FLSA Classification: Exempt

Start Date: ASAP

About Braven

We believe that the next generation of leaders will emerge from everywhere. We empower promising college students with the skills, confidence, experiences, and networks necessary to transition from college to strong first jobs, which lead to meaningful careers and lives of impact.

Learn more about Bravens impact:

(link removed)

(link removed)

About the Role

In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring a Director, Executive Support who will oversee our team of Executive Support & Operations Coordinators. As the leader of the Executive Support Team, you will provide direct coaching, training, and feedback to 3-4 direct reports. As a core member of the Office of the CEO, this role will work closely with the Director, CEO Operations to build and maintain systems of efficiency across multiple teams.

This role sits within the CEO Shop and reports directly to the Chief of Staff to the CEO.

What Youll Do

Administrative Support & Management for Senior Leaders (50%)

• Assist 1-2 Senior Leaders with administrative tasks so that they can spend their time in the field, with key stakeholders, donors and their team and not on logistics.
• Provide administrative support including scheduling of internal and external meetings, calendar management, and travel arrangements.
• Coordinate logistics for meetings including managing the invitations and RSVPs, preparing materials and securing space.
• Enter and update stakeholder data and project details into Salesforce and Asana.
• Draft and edit correspondence to internal and external stakeholders and project manage correspondence.
• Execute and/or assist with ad hoc projects and tasks.
• Serve as back-up support to the CEO in absence of the Director, CEO Operations.

Manage Executive Support and Operations Team (30%)

• Lead the centralized executive support team; provide direct management, training, and coaching to support staff
• Identify training needs and opportunities for all executive support staff
• Works collaboratively with Executive Directors and Central Team leads to ensure appropriate needs are met and troubleshoot issues or concerns as they arise
• Provide ongoing feedback to direct reports and conduct annual performance reviews for each Executive Support & Operations Coordinator (3-4)
• Onboard, coach and manage a CEO Operations Intern

Create and Manage Systems (20%)

• Work with Chief of Staff, Director, CEO Operations, and External Affairs team to create shared systems of support and accountability to be used across multiple teams
• Create library of resources and best practices for Executive Support team
• Develop toolkits to help organize pertinent information and ensure opportunities for for shared knowledge are captured
• Other duties as assigned

Requirements

Minimum Requirements

• Bachelors Degree
• 5 years experience supporting senior leaders with a high volume of correspondence, meetings, and travel
• 3 years experience managing others, ideally executive support roles
• Proficient in Zoom, Expensify and booking online travel

Preferred Qualifications

• 8 years experience supporting senior leaders with a high volume of correspondence, meetings, and travel
• Ability to set strategy for an operations team and manage goals, benchmarks, and outcomes to ensure efficient service and support to executive leaders
• Exceptional written and interpersonal communication, critical thinking and organizational skills and excellent attention to detail
• Ability to flawlessly manage multiple projects concurrently and independently while staying focused on the objective when things are ambiguous or changing
• Strong professional judgment and maturity; sensitivity with managing confidential information and ability to exercise discretion
• Strong customer service ethic and ability to proactively prepare for potential issues
• Seeks out feedback, is receptive to feedback given proactively, and actively uses it to improve
• Interacts comfortably and authentically with people who have a range of identities, personalities, and ways of operating
• Proficient in Salesforce
• Ability to effectively manage up to ensure the timely completion of projects and tasks
• Demonstrated commitment to equity and inclusion
• Exemplification of Bravens core values
• Experience that has informed your belief in Bravens mission and have prepared you to work with, or for, Bravens student Fellow population

Please know that no one ever meets 100% of the preferred qualifications. If much of this describes you, we encourage you to apply.

Work Demands

• Ability to work in-person in Atlanta (GA), Chicago (IL), Newark (NJ), or New York City (NYC); Chicago Preferred
• Travel occasionally for org-wide and team-wide meetings and to support EAs within their regions
• Non-traditional hours may be required to support teams in different time zones or to offer support during key events

Additional Requirements

• Authorized to work in the U.S.
• Must be fully vaccinated and have received the Booster vaccination against COVID-19 and provide proof of such by the date of hire. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. Exempted individuals will be subject to weekly testing if they engage in any in-person work activities.

Application & Interview Process

While the interview process may vary slightly, the general process will be:

• Phone screen with Talent Team member
• Performance Task
• Interview with Hiring Manager
• Panel Interview with Key Partners
• Finalist Interview
• Reference Checks

Benefits

Compensation and Benefits

The salary for this position, which depends on prior work experience and our assessment of your demonstrated fit for the role, will likely be between $71,700-89,600 in Atlanta, $75,400-94,300 in Chicago, and $83,100-103,800 in Newark or New York City. Braven offers competitive base salaries based on the midpoint of the market among not-for-profit organizations of similar size, with opportunities for salary growth over time. We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact on behalf of the organization, and take internal and external equity seriously. Given our commitment to equity, Braven does not negotiate salary offers; instead each salary offer is determined carefully using external and internal benchmarking. You will have an opportunity to discuss salary in more detail after you begin the application process.

Braven also provides competitive, comprehensive benefits, recognition, and career development. While Braven reserves the right to change benefits at any time, current benefits include:

• Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (this is a minimum of 19 days per year)
• Match of your 401K contribution up to 5% of your base annual salary, starting your first full month
• Coverage of 85% of health insurance premium for employee and dependents
• A one-month paid sabbatical after 4 years on staff

Location

We gather in the office two to three days a week. Therefore, we require teammates to live within commuting distance of one of our hubs: Atlanta, Chicago, Newark, or New York City. Each teammate can use at least two flex days per week of their choosing to work remotely. We believe in the magic, connection, and collaboration that happens when people work together face-to-face and we believe in giving people flexibility to focus, balance personal priorities, and save themselves two commutes per week.

Commitment to Diversity, Equity, and Inclusion

At Braven, we are committed to attracting, engaging, developing, and retaininga diverse team. Braven operates in the context of our American culture, against the backdrop of systemic racism and oppression of marginalized people since our countrys founding. We are committed to assembling leaders at our organization who have emerged from everywhere, with a particular emphasis on those who share the racial and income backgrounds of our Fellows, and creating an inclusive culture that allows all teammates, of all experiences and identities, to thrive.

Braven is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. We encourage talented individuals of all backgrounds to apply.