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POSITION TITLE: Intake Coordinator

REPORTS TO: Director of Account Relationship

LOCATION: Los Angeles, Ca

CLASSIFICATION: Non-Exempt

SALARY: $20.00 Hourly Rate

PERTINENT INFORMATION:

• Work Shift Tuesday - Saturday, Off Sunday & Monday
• Tuesday - Thursday in office, Friday & Saturday remote (from home)

Intake Coordinator

The Intake Coordinator will manage the referral process serving as a liaison between the hospital social workers and the NHF Recuperative care staff, ensuring a smooth transition from hospital to our Recuperative Care Program. They will assure information is gathered from hospitals accurately and thoroughly according to established program policies. They would be tasked at fostering a positive and collaborative partnership with our partners, providing quality customer service and clear and effective communication.

Responsibilities and Initiatives

To help NHF meet its growth goals, the Intake Coordinator will:

• Serve as point of contact for social workers on referrals, providing internal and external updates on referral status.
• Create and initiate client file, ensure referrals are documented correctly and in a timely manner into a database, confirming that our Guest Services Associates, Nursing and Social Services team have been updated. Youd be tasked to finalize the referral by communicating directly with the Interdisciplinary team.
• Communicate effectively with team about referrals and admissions.
• Build trusting relationships with hospital partners and community partners.
• Deliver excellent customer service and exercise good judgment with a compassionate, positive attitude while managing a population of clients who may be experiencing difficult life events, such as homelessness, unemployment, addiction recovery, health issues and/or poverty.
• Support marketing efforts that help promote services, educate stakeholders, and identify new opportunities (i.e., conducting in-service trainings and site visits, following up on marketing leads, preparing marketing materials and presentations, retrieving success stories, coordinating webinars, updating databases and spreadsheets, and creating reports and dashboards).
• Maintain guest census roster and ensure intake/discharge.
• Handle insurance care coordination for our guests in conjunction with Social Services department.
• Provide input and evaluation of programming for quality improvement purposes.
• Maintain confidentiality of patient information.
• Work collaboratively with other members of the team, including active participation in department and agency staff meetings and trainings.
• Attend and provide information on guest referral, intake, and discharge status during board review meetings.
• Project a positive professional image and adhere to organization dress code.
• Flexibility to adapt to schedule changes to meet the needs of the facility.
• Assist in providing information and support to the team.
• Must be able to aid other NHF facilities as assigned by supervisor when the need arises.
• Complete additional duties and assignments as required to meet the needs of the facility, notwithstanding primary roles.

Requirements

• At least 2 years of experience in an administrative support capacity, 1 year of experience in a healthcare or social services setting.
• Strong proficiency with Microsoft Suite which includes Word, Excel, and Outlook.
• Have strong written and verbal communication skills.
• Excellent in multi-tasking; have strong organizational and time management skills.
• Experience in medical office/recuperative care setting (preferred).
• Familiarity with HIPAA (preferred).
• Have friendly and service-oriented mindset. Be people first and be driven by empathy.
• Be comfortable in a fast-paced environment, 50+ bed recuperative care facility. Ability to remain calm in escalated situations.
• Bilingual in a language that is commonly spoken in Los Angeles, other than English. (Preferred, not required).

Physical Requirements

• Works in office area under normal working conditions.
• Is subject to frequent interruptions.
• Must be able to read material and use a computer.
• Must be able to hear well enough to communicate with co-workers.
• Standing and walking.
• Climbing/Stooping/Kneeling.
• Lifting/Pulling/Pushing.
• Fingering/Grasping/Feeling

Benefits

What's in it for you?

Be on a team that is full of collaborative, passionate, fun and energetic individuals that are focused on serving the needs of the community. We are proud to offer a comprehensive benefits package including paid time off, 100 % covered medical, dental, vision, life insurance, short-term and long-term disability insurance for the employee; 401(k) plan with up to 5% matching contribution.

Other work perks include a monthly engagement activity with everyone. You can take part in Justice, Equity, Diversity and Inclusion (JEDI) events, having access to our JEDI library, and other resources to learn more about JEDI. Team engagement that includes staff awards, and enjoy direct access to everyone to share ideas and initiatives to continue to improve the employee experience. Feeling hungry during work hours? We got you covered with our snack havens located at all of our facilities!

ABOUT THE NATIONAL HEALTH FOUNDATION

National Health Foundation (NHF) is guided by a mission to improve the health of individuals and underserved communities by acting on the social determinants of health and bridging the gaps in the healthcare system. All people, regardless of who they are or where they live, can achieve their highest level of health. NHF works within communities to identify and advance solutions that remove barriers and promote health for all who live there.

Research has demonstrated that one of the clearest determinants of health and health disparities is where people live. A persons physical environment, employment opportunities, community safety, and access healthcare providers, (and more) all impact health and are local in nature. The largest health disparities emerge in neighborhoods experiencing poverty and in communities of color. These social determinants can help or hinder a persons ability to make healthy decisions. People are not homeless; they experience homelessness. People suffering from diabetes may understand what they should be eating, but it does not matter if they cannot purchase fresh produce in their own neighborhood. Physical fitness might be a top priority for everyone, but crime and unlit parks might prevent that from happening. Health starts where people live, learn, work and play.

NHF is committed to addressing the root causes of health disparities by working hand in hand with communities. We empower teens and adults to advocate for their health and identify needed changes in their neighborhoods. Then we help develop and support the communitys vision of health by cultivating partnerships to deliver programs and services that are empathetic and inclusive. We observe, measure, learn, and repeat as needed.

WHY IT MATTERS

Health begins long before that visit to the doctor. It begins where we live, learn, work and play.

On any given night, there are 46,000 Angelinos without a home. Of those, more than 29,000 have severe health issues requiring some level of care. Without a home, these individuals experience insurmountable barriers to health and healing.

In the 6 square miles that make up Historic South-Central Los Angeles, there are no gyms and there is only 0.4 acres of parking space for the 103,000 people who call the area home. Liquor stores outnumber grocery stores and there are no farmers markets. Without opportunities for safe outdoor play and places to purchase fresh fruits and vegetables, this community will continue to experience higher than average rates of obesity, diabetes, and cardiovascular disease.

High school can be a trying time, but for students who are pregnant, parenting, or at risk of becoming pregnant, the challenges are far greater. The impact of pregnancy on health is compounded in communities where poverty and a lack of maternal care are common.

If NHF accomplished its mission, everyone in Southern California would have the opportunity to experience health and would live in a community that supports a healthy lifestyle. That would include a home for every person, access to fresh, healthy foods, opportunities for safety, outdoor physical fitness, and so much more. We have already seen communities take great strides in tackling their negative social determinants, but really, we have only scratched the surface of these issues.

NHF IS COMMITTED TO FOSTERING A FAIR, DIVERSE, INCLUSIVE, AND EQUAL WORK ENVIRONMENT

The National Health Foundation believes justice, equity, diversity, and inclusion (JEDI) is essential to accomplishing our mission and maximizing our impact. Understanding historical and current manifestations of racism and oppression will enable us to act most effectively on the social determinants of health. As one of our core values, JEDI will shape our governance, strategies, programs, operational activities, and advocacy efforts. We recognize the work of JEDI is a journey and our commitment is unwavering.