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Education First Credit Union (EFCU) is a full-service not-for-profit financial institution. Our mission is to enhance our members financial position through education, quality service, and value-minded products. Education First Credit Union was founded in 1936 by a small group of Columbus City School teachers. Our members include school employees and students in the State of Ohio. Recently our membership has been expanded to include Franklin and surrounding Counties. Recognizing the social impact of education on our society, we will continue serving school employees and students within this vital community as our primary point of emphasis.

Were based in Columbus, with an additional branch office located in Reynoldsburg.

Our recruiting process:

• Position has been posted internally and externally.
• 20-minute conversation with HR
• 60-minute in person conversation with panel interview
• Job offer

EFCU is looking for an Assistant Branch Manager for our Columbus Mound Street branch.

Pay Range: $24.00-28.00 / hour.

The Assistant Branch Manager directs and coordinates the activities of personnel in the Credit Union branch, aiding the Branch Manager in handling the day-to-day operations within a branch: teller transactions, loan applications and new and existing accounts.

This position is an in-office position. Candidates for this position must be located in the Columbus area and have reliable transportation to the Columbus branch location.

Branch Responsibilities:

• Ensures delivery of exceptional member experience on the platform and teller line.
• Supports and processes new memberships, account maintenance and loans.
• Supports the Branch Manager in the day-to-day activities of all branch employees.
• Identifies, investigates and responds to member concerns.
• Ensures compliance and efficiency with all policies and procedures.
• Maintains a current working knowledge of financial industry rules, regulations and sound methods and practices.
• Assists Branch Manager in maintaining a current working knowledge of and inspect security procedures, operational reports, control logs, audits, and certifications in compliance with all current regulatory requirements.
• Provides recommendations, as needed to Branch Manager, to more efficiently meet the financial needs of the members visiting the branch.
• Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act, anti-money laundering, and elder financial abuse laws appropriate to the position.
• Ensures that the physical maintenance and overall appearance of the branch facility is satisfactorily maintained at all times.
• In the Branch Managers absence, is responsible for the operation of the branch, including, but not limited to, personnel, level of service, business results, and all matters that contribute to the operation of the branch.

Assistant Manager Responsibilities:

• Assists Branch Manager in training and coaching employees on sound operational and compliance requirements across all areas of the branch.
• Assists Branch manager in supervising the work of MSRs and other branch staff.
• Assists in maintaining consistency in branch coverage.
• Partners with the Branch Manager to ensure staff are well trained and have the support they need to perform their duties; regularly coaching staff to meet the expectations of their role and deliver the highest quality of member service possible.

Other:

• Assists any area of branch duties when needed.
• Performs Notary Public services as needed.
• Other duties as assigned

Requirements

Minimum Qualifications:

Education & Experience:

• High School Diploma or GED required. Associates degree preferred.
• 2+ years of relevant lending experience required
• 3-5 years of previous experience working in a financial institution or bank required.
• Previous cash handling experience required.
• Knowledge of credit union loan products, services, policies and procedures.
• Understanding of related legal and regulatory standards.

Technical Skills:

• Excellent interpersonal and communication skills necessary for communication with members, teammates and various public relations.
• Ability to work under goal driven situations.
• Aptitude to operate computer related equipment, applications and accessories.
• Skill to deal with the occasional unpleasant, angry or discourteous person.
• Capacity to operate multiple computer web applications at the same time
• Working knowledge of multiple communication channels (such as: Microsoft Teams, Online Inquires, Banno or other chat platforms, etc.)

Dont meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At Education First Credit Union, we are dedicated to building a diverse, inclusive and authentic workplace, so if you are excited about this role, but your past experience doesnt align perfectly with every single qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Other:

• Ability to work a flexible schedule
• Must be able to maintain confidentiality
• Strong listening skills
• Ability to service members by making them feel welcomed, engaged, and significant with every interaction
• This position is an in-office role.
• Must have access to transportation in order to travel to and from the office and to trainings and offsite meetings.
• Requests for reasonable accommodation will be considered.
• This role does have occasional overtime.
• Willingness to learn new responsibilities in order to meet the changing demands of the organization and the department.
• Well organized and posses the ability to meet deadlines and manage projects or tasks

Benefits

EFCU offers a complete benefits package to full-time employees that reflects how much we value our employees. Benefits include:

• Medical / Dental / Vision coverage (including qualified dependents)
• Company paid Life Insurance, STD, LTD
• Voluntary Life Insurance Coverages
• Flexible Spending Account (Health and Dependent Care)
• 401(k) plan with a 5% company match
• A generous time off program
• Education assistance program
• Employee discount on certain credit union services and products
• Free on-site parking

Education First Credit Union is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.