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Description
Job Description They would like this persona to start ASAP
Advanced knowledge of managing workstation, laptops and handheld tablet devices. Resource should be able to leverage toolsets for workstation image, application packaging, and patch management for workstations.
This position will be 100% onsite however, the work will be 50/50 hands-on breakfix and imaging vs remote desktop support.
Focused primarily on incident and project based. We have a request team specifically focused on hardware, but if any request came in it's mostly software related and not hardware.
Position requires an in depth knowledge of Windows 10 and computer systems on a TCP/IP based network.
Experience as a PC Technician/Desktop Support Specialist preferred with an in depth knowledge of hardware/software installation, configuration, troubleshooting and resolving Windows Desktop related issues.
Experience with the following technologies a plus Installing Windows system Images, AD, HP and Dell hardware platforms, Service desk software, and remote control utilities.
Ticketing Tool Required (preference ServiceNow)
Soft Skills Will be working with all levels of the organization (C-Suite Level Vice presidents, President, CIO, and all the way down to our lowest level associates)
Some knowledge of PowerShell and Active Directory is highly preferred (something the manager and supervisor are trying to push the staff to be more proficient with this year to align with automation initiative)
oActive Directory Able to make changes to profiles, security settings, etc.
oPowerShell just light scripting experience
Must be able to work independently to complete end-user requests, troubleshoot problems and escalate unresolved technical problems to proper level.
background that includes meeting or exceeding SLA's and working in a team environment to complete tasks. Knowledge of Service desk, Call escalation, metrics reporting, and working with technical staff preferred. Candidate must maintain a high standard of customer service and satisfaction.
High-school diploma and 3 years IT experience preferred.
Technical certifications preferred - CompTIA A+, Network +, Microsoft MCP, MCSA, MCSE
Strong written and communication skills as well as the ability to maintain a regular and predictable attendance are necessary.
This position may require bending, lifting, and/or pulling. Technicians will require the ability to lift up to 40lbs (Printers, Monitors and General hardware) and perform other duties related to technical support as assigned
Skills
Desktop, Office 365, windows 10, imaging, ticketing system, Active directory, Deployment, powershell scripting, servicenow
Top Skills Details
Desktop,Office 365,windows 10,imaging,ticketing system,Active directory,Deployment
Additional Skills & Qualifications
This team is responsible for imaging and shipping devices to suppliers and warehouses. For example, discount tire is a customer, this team would work on any devices being shipped there. They are split into two groups requests and incidents. Requests handle tickets coming in to build computers to go out and incidents works the queue of tickets for any issues that arise with devices.
Experience Level
Entry Level

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.