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**This position will be moving to our newest Northgate office in June 2024!

About Mindful Support Services:

Have you been looking for a role that challenges you and gives you applicable skills to use in your career? Are you looking to work in a fast-paced, supportive environment? Youve come to the right place!

Mindful Therapy Group is a company dedicated to empowering therapists, psychologists, and nurse practitioners to dive into private practice, without doing all the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers. Since opening in 2011, we have added over 1,000 providers throughout our 11 locations, and we are continuing to grow!

We cultivate a collaborative, transparent and energetic culture and provide the necessary tools and support for you to succeed, both personally and professionally.

About the Role:

Mindful Support Services is actively seeking a Insurance Billing Supervisor to be a part of a fast-growing, collaborative team.The Insurance Billing Supervisor reports directly to the Billing Manager and is responsible for ensuring claims resolution and A/R reduction by providing effective supervision and management of on-site and remote insurance A/R team members. In this role, you will support and train team members regarding all tasks required for reimbursement of behavioral health claims. This role includes all aspects of revenue cycle collections including denial management, appeals, and accounts receivable collections. As part of the Management team, you will create and foster a culture of inclusivity, respect, understanding, and empowerment in service for both providers and team members.

Requirements

A/R Tasks:

• Ensure timely processing and reimbursement of claims to promote maximum cash flow and reduce both average age and total amount of insurance accounts receivable

• Maintain effective communication with state agency and insurance representatives, third party payors, billing manager, providers, and clients and verifies information regarding unpaid and late claims
• Provide excellent customer service to providers and clients and resolve escalated items using clear communication and professionalism
• Proactively support with provider communications and escalate to account managers and management as needed
• Maintain and oversee special reports and financial/billing statistics as requested by the Insurance AR Manager
• Navigate front- and back-end clearinghouse data
• Work effectively with available technology tools, evaluate technology solutions and recommend changes when appropriate. Work with EHR vendor on Electronic Data Interchange (EDI) issues and system upgrades to maximize practice management system utilization
• Identify, initiate, drive and participate in quality improvement initiatives related to the billing and insurance revenue cycles

Leadership, Communication & Organizational Tasks:

• Set daily goals and facilitate delegation of tasks among team members, give feedback and coaching to team members regarding timeliness and accuracy
• Interview, train, evaluate, and manage the performance and behavior of team members on the Insurance AR teamalongside the Billing Manager
• Proactively and consistently communicate with management team regarding goals and problems that arise in running daily functions

• Ensure the team understands and upholds HIPAA regulations
• Protect business from data loss and exposure of Protected Health Information
• Initiate process improvements with the vision to organize and scale-up our current processes

Qualifications:

• Bachelors degree (finance, business administration, or healthcare administration preferred) or equivalent related work experience and training that provides the required knowledge and skills to successfully perform the role
• Minimum 3 years of supervisory experience (preferably in health care and behavioral health setting)
• Minimum 3 years of experience in billing, accounts receivable, CPT and ICD-10 coding
• Minimum 3 years of experience resolving outstanding medical insurance A/R by researching unpaid claims via insurance calls and portal navigation
• Working knowledge of regulatory requirements pertaining to health care operations and their impact on cross functional organizational operations
• Familiarity with health insurance carriers and portals (with both commercial and governmental payers)
• Proficient in all Microsoft Office applications (advanced knowledge in Excel and SharePoint preferred)
• Experience with medical office software/EHR systems. Recent experience working with AdvancedMD is preferred
• Strong interpersonal and organizational skills
• Excellent customer service skills
• Must be a working manager who is self-motivated and detail-oriented

• Excellent communication skills, both oral, written, and interpersonal
• Flexible, strategic team player with infallible integrity and ethical standards

Benefits

Compensation and Benefits:

• 75% employer covered Health, Dental & Vision benefits plan
• 401(k) savings plan with employer matching upon eligibility
• 8 paid holidays
• 15 PTO days accrued annually
• Professional and career development opportunities
• Compensation evaluated with opportunities for advancement
• Job Type: Full-time, Fully In-Office
• Pay: $55,000-$65,000 per year

It is a conflict of interest to be a client of Mindful Therapy Group while employed with MTG or Mindful Support Services.