Responsibilities

Assist in tasks between IT capabilities and business objectives to facilitate improvements through process or system solutions to increase overall quality and meet business partner demands. Ability to build out Business Process Modeling workflows utilized by the business to service our customer base.

Assist in conducting business and gap analysis to align information technology solutions with business initiative; suggest and implement ideas to solve for process gaps and system gaps

Assist in the preparation of requirements and process flow documentation in written and/or graphical form (flows)

Build business process modeling workflows utilizing modeling software

Query databases to pull and analysis key data points

Adhere to documented SDLC practices for project and support work using Agile or Waterfall methodology

Elicit, capture, analyze, refine, articulate, and documents business requirements, use cases and/or user stories and acceptance criteria.

Create end-user documentation (e.g., user guides, process flow charts, training materials, etc.)

Works with the business resources to develop requirements, create test plans, perform unit testing and UAT when necessary, support business UAT and deploy / implement BAU projects.

AWD and CHORUS Knowledge required - Configures and codes workflow for the full suite of Legacy AWD and Chorus (BPM). This includes all Legacy AWD configuration, such as: Knowledge Enabler Scripting, CSD Creation, Custom Lookups, Security Groups, Roles, Data Dictionary, Worktype / Status table updates, etc. For Chorus, this would include updates and new configuration for: Process Flows, Presentation Flows, Automation Services, Sampling Services, Forms and web service integrations.

Provides post implementation and production support as a level 3 escalation, coordinates and assist in troubleshooting with the help desk and business contacts as needed for Incident ticket resolution.

Monitors and supports AWD Custom Email, NSImport / NetServer, custom code, EnCorr, AWD IND Support Email box and other peripheral AWD Applications on a daily basis.

Provides oversight and fulfills audit control steps for TCS AWD Admins implementing TCS projects. Provides audit support for internal TA project audits and regulatory compliance requests.

Supports patching and testing for AWD related servers and infrastructure (Windows, Linux, JAVA, Microsoft updates, etc.)

Qualifications

Bachelor's degree in an IT or business discipline, or equivalent education/experience

Training and/or exposure to business systems analysis

AWD Business Process Modeling (BPM) experience

Excellent written/oral communication skills

Analytical and problem-solving skills

Ability to work as part of a team in a fast-paced environment

Strong organizational skills to manage multiple priorities within deadlines

Attention to detail and results oriented

Ability to work as part of a team and independently

Problem-solving and technical communication skills

Ability to prioritize workload to meet tight deadlines

Nice to Have Qualifications

Financial services industry experience

Knowledge or experience in SDLC (Agile or Waterfall)

Ability to write queries and utilize tools to pull key data points

Understanding CSS (Cascading Style Sheets) development, JavaScript and web services