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Field Support Rep (Merchandiser) - Springfield, MO
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At Redbox were passionate about our products, and we LOVE our customers! Providing them with an exceptional experience is something we strive to do every day. If you share our love for customers and prefer to not be confined to a desk, you might love being a Field Support Representative. Youll work independently throughout the day (in partnership with your manager) to ensure our customers are taken care of and company goals are met. You will have the opportunity to be the face of Redbox and its clients to our customers, gaining valuable knowledge and experience to grow your career.

In this job, you will use your personal vehicle to maintain an assigned merchandising route, assisting with the maintenance, support and upkeep of Redbox and clients kiosks (link removed) You will work in an environment where your route, daily tasks and weather conditions can change on a regular basis. You must also be able to securely store at least 50 cubic feet of company merchandise such as product boxes, marketing materials and cleaning supplies within both your personal vehicle and residence.

Key Responsibilities

  • Using personal vehicle, travels to assigned kiosks/locations and performs assigned tasks including but not limited to collecting product, restocking, and updating marketing materials
  • Keeps daily record of product distributed and removed from each machine (mileage reimbursement provided for miles driven for work tasks and pre-determined routes)
  • Follows a specifically designed daily merchandising route including regular visits to shipping and warehouse locations
  • Provides quality customer service through regular interaction and communication with coworkers, external customers, external contractors, store owners/managers and employees
  • Receives all product and materials and communicates any variances to the Regional Operations Supervisor prior to merchandising
  • Communicates status of kiosks and customer accounts to Regional Operations Supervisor (ROS)
  • Protects all company merchandise/product and ensures kiosks are properly secured
  • Cleans kiosks and ensures they are kept in proper working order
  • Loads and unloads product from automobile, residence and warehouse
  • Performs other related duties as assigned

Education & Experience

  • High School Diploma or GED preferred
  • Minimum of 1 year of experience in a customer facing position required
  • Basic computer skills required (internet, email, and using Microsoft Products and Services)
  • 1 year of merchandising or field operations experience preferred

Knowledge, Skills & Abilities

  • Demonstrates strong organizational, multi-tasking and problem solving skills
  • Must be able to effectively communicate and collaborate with others
  • Basic Smartphone operation and App installation knowledge
  • Ability to work independently with a high degree of self motivation
  • Must be able to work in a variety of weather conditions including extreme weather
  • Ability to use small hand tools such as a screwdriver, pliers, cutter, hex wrench or other tools deemed necessary to the job
  • Ability to read, understand, and follow procedures, safety policies, and company protocols

Other Requirements

  • Must have a reliable vehicle, valid drivers license, and valid car insurance
  • Must have an excellent driving record
  • Must have the ability to securely store at least 50 cubic feet of company merchandise such as product boxes, marketing materials and cleaning supplies within personal vehicle and residence
  • Must have daily access to a computer with Internet connection in order to access company email, trainings, all work instruction needed to perform job duties, etc.
  • We conduct MVR, drug screen and background checks

Physical Requirements

  • Ability to lift and carry up to 50 lbs. frequently throughout the workday
  • Ability to lift up to 20 lbs. above shoulders on a regular basis throughout the day
  • Ability to bend, kneel, push, pull and stand on a regular basis throughout the workday
  • Ability to climb a step stool frequently throughout the day

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the needs of the organization.

Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities Applicants and employees are protected from discrimination under Federal law. For more information please see EEO is the Law(link removed)>

Redbox Automated Retail, LLC

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