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Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

CVS Health is taking on major initiatives to reimagine and rebuild many of its customer facing digital experiences and assets using industry leading agile development practices and contemporary technology strategies that will produce innovative and high-quality software. CVS Health Enterprise Digital is a specialized agile software product delivery organization within the greater CVS Health enterprise which designs, builds, and delivers consumer-grade digital experiences for CVS Health customers. We believe in the culture and values of a lean start-up within the broader enterprise and put into practice every day the principles of agile methodology, servant leadership, continuous learning, and relentless improvement.

This critical position combines portfolio management, resource planning, and project delivery. This individual will be responsible for managing the resource and capacity management routines and capabilities that will support portfolio planning and optimization. In collaboration with delivery teams, functional leads, and business partners, this role ensures optimal resource plans and allocations to position technology talent and teams for successful delivery of Digital capabilities in alignment with Digitals roadmap vision and priorities. This position will report into the Lead Director, Digital Technology Operations.

The ideal candidate for the role is a highly motivated and self-driven individual with operational expertise, process orientation, analytical skills, and an execution-focused mindset. This individual should have depth of experience and aptitude in workforce planning, portfolio management, budgeting and forecasting, and be able to provide data-driven insights to leaders, portfolio managers, and delivery teams. This individual should have professional communication skills and be comfortable in communicating with senior managers and leaders, managing risk and escalating issues effectively when warranted. He or she will enable value delivery and drive positive change while collaborating with colleagues across the Digital organization.

Responsibilities:

• Develop and implement resource and capacity management processes and tools that align project, resources, and costs to achieve increased efficiency in portfolio planning and execution.
• Support functions in conducting long-term resource needs analysis by aligning on assumptions for annual business planning including portfolio progression, capacity strategies, and financial targets.
• Conduct periodic resource assessments to identify risks and coordinate proposals for resolution of resource constraints.
• Assist the Engineering leadership team in the areas of technical staff and capacity planning, budgeting and financials, and engineering delivery metrics and measurement. Defining and standardizing planning, metrics and process in these areas is critical to enable and position engineering teams for success in a scaled organization
• Personnel and Capacity planning - facilitate working groups including Engineering, Product management, Human Resources, and Finance to determine Engineering capacity needs and ramp/change to support roadmaps. Determine and communicate the staffing strategy and technical resource mix based on objectives, workload, and deliverable timelines.
• Budgeting and Financials - Work closely with Finance partners and engineering leaders to fully understand and closely manage engineerings financial needs and spend, which includes capacity costs, tooling, education, T&A, and other areas of engineering budget. This will include consolidating and actively managing engineering budget for yearly strategic planning.
• Work with Product Management Office, Digital Operations, Agile PMO and other stakeholders to define, align, and measure key performance metrics in support of meeting and achieving OKRs.
• Must have excellent problem-solving, communication skills and a strong track record of delivering results. Cross-team collaboration, project management, and executive presentation skills are essential. A strong record of customer advocacy and influence without authority is important for this role.

Required Qualifications

• 7+ years required experience in Portfolio Management, Program Management, Project Management or related field

• Demonstrated experience in developing resource management capabilities consisting of large global resource pools (1000+) supporting complex portfolios, preferably in R&D drug development.
• Experience designing, deploying, and supporting PPM, reporting, or business operations solutions, with an emphasis on resource capacity planning; PMO team member experience a plus.
• Proficient in the use of enterprise Project Management, Business Intelligence, (BI), and reporting tools such as Clarity, Qlik Sense, or similar. Experience designing, implementing, and supporting such systems strongly preferred.

• Strong critical thinker who makes balanced, insightful decisions using solutions - based thinking in problem- solving, asking probing questions, and looking for underlying issues.
• Ability to work in a fast-paced environment and manage competing priorities.
• Demonstrated relationship management skills; Capacity to quickly build and maintain credible relationships at varying levels of the organization.
• Ability to effectively work on teams with in a highly collaborative environment.
• Strong negotiation, organizational, management, analytical, and people skills.
• Excellent verbal and written communication skills for technical and non- technical audiences of various levels in the organization (executive, management, individual contributor)

Preferred Qualifications

• Experience working with executives, colleagues and leaders of all levels in Digital or IT/technical teams, and an understanding their priorities and goals
• Extensive experience in process administration, business operations, an/or project management in a large enterprise
• Previous experience in Agile product development
• Broad understanding of digital, IT and computer science concepts.
• Experience in healthcare industry.

Education

• Bachelors Degree, equivalent degree, or equivalent years of experience in Computer Science or Information Systems or a related field
  

Pay Range

The typical pay range for this role is:

$132,250.00 - $260,000.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the companys equity award program.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Companys 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit (link removed)/benefits

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with