Hinge Health is creating a new health care system, built around you. Accessible to 26 million members across 1,500 customers, Hinge Health is the #1 digital clinic for joint and muscle pain, delivering superior member outcomes and proven claims reductions. We pair the industrys most advanced motion technology and wearable pain relief with a complete clinical care team of physical therapists, physicians, and board-certified health coaches to help people move beyond pain and reduce surgeries and opioid use. Hinge Healths HingeConnect integrates with 1 million+ in-person providers to enable earlier interventions for avoidable MSK surgeries. Four in five health plans and employers with a digital MSK solution trust Hinge Health, including Land OLakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, State of New Jersey, US Foods, and Verizon. Learn more at (link removed)

Here at Hinge Health, we welcome all applicants and know a diverse team makes us better and stronger. We look for individuals who embody our leadership principles and we value varied experiences and skill sets. Beyond specific work experience, we also look for unique capabilities and skill sets that are key indicators an applicant will thrive in our fast-paced, frequently evolving environment. If this sounds like the kind of place youd like to be part of, please apply - we would love to hear from you!

Work From Anywhere

For this position the individual has the flexibility to work anywhere, within the US / Canada (use the country tied to the post)

About The Role

The IT Specialist will partner and support internal clients to bring solutions to complex issues and provide timely, accurate, and professional assistance. This is an exciting opportunity to provide valuable expertise and collaborate with cross functional technology teams within the organization. A successful IT Specialist excels in a fast-paced, team environment and possesses excellent communication skills. Were looking for an individual with a high degree of technical aptitude over a large scope of IT software, hardware, and networking disciplines.

What Youll Accomplish

• Resolve IT support requests quickly, adhering to security policies, while using empathy to build trust and cohesiveness with the team.
• Handle technical support cases through various support channels
• Assists with hardware and software testing and reports on configurations and behavior, recommending improvements and break-fix solutions.
• Recommends, configures, and installs computer hardware and software requests.
• Demonstrate the ability to troubleshoot and resolve complex issues
• Manage IT projects to meet pre-defined objectives
• Provide in-person and remote support to colleagues to help them resolve technical issues
• Test, evaluate, and make decisions about new technology for the business
• Responsible for our hardware/software assets including license management.
  
  

What We're Looking For

• 3+ years of experience of IT Support/administration in a multiple operating system environment, with focus on Mac OS.
• Team-oriented attitude to help other colleagues and departments with technical problems.
• Administrative knowledge of MacOS and Chrome OS, Jamf and Google Workspace
• A strong desire and focus on continued improvements and personal development
• Comfortable with supporting hardware and networking requirements of a medium-sized office
• Strong communicator with strong time management and self-motivation skills
• Experience with cloud-based software and asset management platforms.
• Analytical skills to study problems and records and identify solutions.
• Troubleshooting of networking, hardware and software issues.
  
  

BONUS POINTS

• Administrative Linux knowledge in an enterprise setting.
• Knowledge of Google Workspace and Okta heavy, 0 trust, primarily SaaS-based environment
  
  

What You'll Love About Us

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isnt available where you live.
• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
• Modern life stipends: Manage your own learning and development budget, use the mental health to support therapy costs, and lifestyle stipends to cover your favorite wellness services, and work-from-home equipment.
• Flexible vacation and paid time off: Employees have flexibility to choose when, how, and why they take time off to rest and recharge. Exempt employees can take advantage of our flexible pto program. Nonexempt employees can utilize up to two weeks of sick time and up to 17 days of vacation per year, including mental health days.
• In Office Perks: Daily lunch, coffee/tea and office snacks, and weekly social hours.
• Other compensation: At Hinge Health, we want every employee to be invested and rewarded in the future success of the company. All full-time positions are eligible for equity.
  
  

$63,200 - $114,800 a year

Consider the range above plus equity, and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.

About Hinge Health

LinkedIn recently named Hinge Health one of the Top 50 Startups. Forbes, Fast Company, and Inc. have also recognized our technology, innovation, and culture.

Since our founding in 2014, we've raised more than $800 million from leading investors, including Coatue and Tiger Global. We work with 1000 customers across every industry and the public sector including Salesforce, Verizon, and the State of New Jersey to give more than 23 million people access to the care they need. Were positioned to continue leading the market with unmatched investments in clinical research, care innovation, machine learning, AI, and computer vision.

Diversity And Inclusion

Were committed to building diverse teams that reflect the communities we serve. Visit (link removed)/diversity-equity-and-inclusion to learn more about what moves us.

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.

By providing your information through this page or applying for a job at Hinge Health, you acknowledge that Hinge Health will collect, use, and process your information as part of our job application process. For more information on how Hinge Health processes your personal information, click here to view our Applicant and Personnel Privacy Notice.

Disclaimer

There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that we will never ask for your financial information at any part of the interview process including the post-offer stage, and will only correspond through @hingehealth.com domain email addresses.

If you encounter any suspicious activity, we recommend you cease all communication with the individual and consider reporting them to the U.S. FBI Internet Crime Complaint Center. If you would like to verify the legitimacy of an email you received from our recruiting team, please forward it to security@hingehealth.com

*Please do not send resumes via email*