Description

About GBG

GBG is the leading expert in global digital identity. We combine our powerful technology, the most accurate data coverage and our talented team to deliver award-winning location intelligence, identity verification and fraud prevention solutions.

With over 30 years experience, we bring together a team of over 1,250 dedicated experts with local industry insight from around the world to make it easy for businesses to identify and verify customers and locations, protecting everyone, everywhere from fraud.

Why you should be@GBG

• We make the world a safer place
• We trust each other and win together
• We are local experts in a global business
• We want you to be yourself
• We grow when you grow
  
  

About The Team

Sales Operations

At GBG, our Sales Operations Team is the heartbeat behind our success in our GTM structure. This group seamlessly interweaves project management, sales enablement, and sales order processes. The Sales Ops team drives efficiency by optimizing sales strategies, and ensuring that our customers experience the very best from the moment they show interest to the final stages of order fulfillment. By fostering a culture of collaboration and innovation, we ensure that our sales force is empowered, well-supported, and always steps ahead in meeting the needs of our customers.

The role

We are seeking a Sales Order Specialist to join our dynamic team. As a Sales Order Specialist, you will play a pivotal role in ensuring a seamless and efficient order-to-cash process for our customers. Your primary responsibility will be to facilitate the accurate and timely processing of sales orders, providing exceptional customer service and support to our clients. This position is critical in delivering an outstanding customer experience and maintaining GBG's reputation for excellence.

What You Will Do

Sales Order Processing:

• Receive and review incoming sales orders for accuracy and completeness.
• Enter sales orders into the company's order management system with precision and attention to detail.
• Verify product availability and pricing and communicate any discrepancies to the relevant teams.
  
  

Sales Support

• Serve as the primary point of contact for inquiries related to orders, providing prompt and courteous assistance.
• Address concerns, resolve issues, and provide order status updates.
• Collaborate with sales and logistics teams to ensure timely and accurate order fulfillment.
  
  

Documentation And Record-Keeping

• Maintain accurate records of sales orders, invoices, and related documents.
• Generate order-related reports as needed to support business operations.
• Ensure compliance with company policies and procedures regarding order documentation.
  
  

Order Coordination

• Collaborate with internal teams such as sales, logistics, and finance to coordinate and track order processing from start to finish.
• Identify and communicate potential issues that could affect order delivery or customer satisfaction.
  
  

Process Improvement

• Continuously evaluate and recommend process improvements to enhance efficiency and accuracy in the order-to-cash cycle.
• Suggest system enhancements or automation opportunities to streamline sales order processing
  
  

Requirements

• Familiarity with Salesforce or other CRM systems.
• Strong proficiency in using order management software and other relevant business applications.
• Exceptional attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Customer-focused and dedicated to providing outstanding service.
• Ability to work well in a collaborative, fast-paced environment.
• Strong problem-solving skills and the ability to adapt to changing situations
  
  

Additionally

• You will be able to demonstrate a positive, engaging, hard-working approach and exhibit the company values of Trust, Results, Understanding, Straight forward, Team Player, Example, and Develop.
• A highly motivated individual, that brings energy and confidence, and able to lead a team;
• A self-starter with a can do attitude able to operate in an autonomous, hands-on environment
  
  

Benefits

We have a vision to have the best and most engaged team members in the industry. People matter at GBG, they make us who we are. Every team member across all our locations makes a difference, everyone has something to contribute. Maybe you too could make a difference.

As part of our commitment to our team and flexible working approach, we have created a Work When and Where You Want Policy to give our team members choice and empowerment, and to support a balance in work and home life. Please ask your Talent Attraction Specialist for more information on this and our Family Friendly policy if you want to find out more!

Next steps

If youre interested, please apply! Were looking to hire the best and most engaged people into our business and well make an offer once weve found that person.

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender, race, religion, sexual orientation, parental status or disability. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Specialist if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why 93% of our team members would recommend us as a great place to work, drop an email to behired@gbgplc.com and well be in touch.