- Health, Dental and Life insurance.
- Based salary + Other incentives
- Able to pass a drug test and a background check
- Available to work on weekends
- Looking for a job stability and growth opportunity
- Able to train during morning shift
shift: First
work hours: 8 AM - 4 PM
education: High School
Responsibilities
- The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to customers, following program guidelines and call center standards.
- Able to handle emergency calls, stolen vehicles,s and road assistance programs.
- Respond to incoming calls and other messages from customers' vehicles and provide them with accurate answers and guidelines related to the vehicles' programs and services.
- Develop customer relationships that contribute to business objectives and promote customer loyalty.
- Research and resolve customer questions and issues to ensure customer satisfaction and retention.
- Must be able to read, write and speak fluent in both languages English and French.
- working in a smoke free environment
- working weekends
- Call Center
- Telephone Etiquette
- Basic Computer Skills
- French speaker
- 6 month of experience (6 months of experience is required)
- Customer Relations
- Customer support
- Descalation of calls
- Computer literacy (1 year of experience is required)
- Typing Skills (1 year of experience is required)
- Experience level: Entry Level
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).