• ABILITY - We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting overall safe operation of drivers and vehicles in communities throughout the last frontier.
• CUSTOMER FOCUSED - We navigate the path to yes by engaging with an empathetic mindset, adaptive interpersonal skills and a variety of intuitive processes to fully support the needs of our diverse communities.
• PASSIONATE PEOPLE - We have a positive attitude, the ability to learn and grow, are self-motivated, service oriented, inquisitive, observant, and demonstrate accountability and teamwork.
• EXPERTISE - Subject Matter Expert (SME) is Me! We are a solutions-oriented organization of SMEs that provide accurate and efficient service to our communities.
• CHAMPIONS OF CHANGE - We embrace revolutionary innovations to boldly advance DMV solutions into the future.

• Excellent Customer Service Demonstrates their ability to exhibit exceptional customer service skills with both internal and external customers and the abilities to handle demanding, upset, or confused customers who were not satisfied with the level of service provided by others.
• Computer Knowledge Demonstrated ability to use computers and common business software such as Microsoft Office.
• Interpersonal Skills Demonstrate strong interpersonal skills by creating and maintaining a professional work environment.
• Work Independently Demonstrate independence by using strong decision-making skills and solving complex problems. Demonstrate ability to manage time efficiently in order to complete work in a timely manner and meet conflicting deadlines.

• Valid Alaska Drivers License
• This position requires the use of Alaska License and Vehicle Information Network (ALVIN) as well as the Alaska Public Safety Information System (APSIN), both of which includes passing a background investigation. Fingerprinting will be conducted.
• In this position the incumbent may be required to work at either the Anchorage, Eagle River and Palmer office and may require occasional travel to offices outside of these areas.

Six months of experience performing advanced-level motor vehicle licensing, titling, registration, and compliance functions that included conducting practical skill testing of applicants for non-commercial, motorcycle, or commercial driver licenses. This experience is met by service as a Motor Vehicle Customer Service Representative 2 with the State of Alaska, or the equivalent elsewhere.
OR
One year of experience licensing, titling, and registering motor vehicles, maintaining driver records, collecting motor vehicle registration taxes, and processing license actions required by traffic laws, financial responsibility and mandatory insurance laws, and judicial suspensions or revocations. This experience is met by service as a Motor Vehicle Customer Service Representative 1 with the State of Alaska, or the equivalent elsewhere.
OR
One year of experience leading or supervising the work of lower level staff responsible for providing significant customer contact in performing responsibilities such as assessing and collecting fees and/or applying statutes, regulations, programmatic requirements or guidelines to review, evaluate, and process applications and/or claims for employment, programs or services, licenses or permits, or benefits.

Substitution:
Postsecondary education from an accredited college may substitute on a month-to-month basis (2.67 semester hours or four quarter hours equals one month) for up to half of the required experience.

Special Note:
A background check of criminal justice information will be conducted upon initial employment.

Possession of a valid Alaska non-commercial driver license is required.