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Manager, Product Management - Card Agent Servicing Platform
Location: US-VA-McLean
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Center 1 (19052), United States of America, McLean, Virginia Manager, Product Management - Card Agent Servicing Platform Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We are seeking a product manager to join the Card Platform & Services group supporting the Agent Servicing experience. You will be responsible for delivering the vision on a platform that empowers agents to act and solve our customers problems by providing consistent navigation and problem solving via a single application, maintaining intelligent logic within the system so that all agents have the same information, and offering the ability to provide unique and proactive insights about the customer that can aid in servicing. Just as important, you will also be responsible for creating a developer experience that fosters a community of collaboration, scalability, and reuse. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. In this role you will: Apply discovery and research techniques to identify internal customer pain points Turn business opportunities into product outcomes, backed by data Break down business epics into features and further into user stories Write acceptance criteria and lead grooming efforts with the tech team Drive day-to-day prioritization of work, troubleshoot reported issues, and oversee releases Establish and maintain a high level of credibility with stakeholders Evaluate and explore new technical approaches to solve customer needs
In this role, youll be expected to demonstrate proficiency in four key areas Human Centered Youll define clear and actionable problem statements to help teams deliver results while displaying a comprehensive understanding of iterative software delivery, capable of thin-slice MVP grooming Youll leverage customer insights to influence priorities and roadmap feature development while advocating for and driving alignment between stakeholders in the development of acceptance criteria
Business Focused Youll own and prioritize the near-term product roadmap to deliver on business outcomes, quickly identifying points of leverage in complex problems or systems, and utilizing data effectively to define success metrics and measurable outcomes Youll utilize balanced judgment in decisions about risks of both actions taken and not taken while innovating on ways to iterate faster in a well-managed way for the immediate team
Technology Driven Youll understand and leverage technology and end-state architecture vision to partner with technology team to drive comprehensive design decisions out of white space technical problems Youll share business strategy and roadmap with Tech partners to establish context while also leading and facilitating agile ceremonies alongside Tech Lead Youll deliver value by creating reusable, extensible and resilient capabilities and proactively identify opportunities when key metrics on security, resilience and performance are not performing
We want you if you are: Intellectually Curious(link removed) You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges. Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why theyre doing what theyre doing. You always can rally associates to work with you. Do-er. Youre biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. Youre well organized, able to multitask and able to prioritize your work. Passionate & Customer Focus(link removed) You care about growing others and bringing them together around whats possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs. Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help. Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships.
Basic Qualifications: Bachelors Degree or military experience At least 3 years of product management experience or at least 3 years of experience in product design, agile delivery, business analysis, data science, or software engineering
Preferred Qualifications: At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
New York City:
$160,200 - $182,800 for Manager, Product Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (link removed) Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at
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