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Embark on a virtual career journey in the sustainable and dynamic energy industry, all from the comfort of your home in Lisbon! We are a leading energy company committed to providing excellent customer service and promoting a green and sustainable future. As we expand our remote team, we're on the lookout for enthusiastic individuals fluent in German to join us as Remote German-Speaking Customer Advisors, specializing in email and chat support. This role offers the flexibility of remote work, a comprehensive relocation package, including accommodation support and flight tickets for those joining us from abroad, and the opportunity to contribute to a more sustainable and customer-centric energy sector.

Position Overview: As a Remote German-Speaking Customer Advisor, you will be a key player in providing top-notch customer support primarily through email and chat channels. This remote position in Portugal allows you to balance work and life seamlessly, offering a comprehensive relocation package for those relocating from abroad and the chance to make a meaningful impact in the energy industry.

Responsibilities:

1. German Language Specialist (Email and Chat):
• Utilize your fluent German language skills to respond to customer inquiries, troubleshoot issues, and provide support through email and chat channels.
• Be the friendly and knowledgeable voice representing our company in written communication.
2. Energy Industry Navigator:
• Learn about our energy products and services to guide customers in resolving inquiries related to billing, account management, and service-related matters.
• Provide clear and concise information to customers, contributing to a positive customer experience.
3. Remote Collaboration Virtuoso:
• Embrace the flexibility of remote work, allowing you to contribute effectively from your home base in Portugal.
• Collaborate seamlessly with a diverse and virtual team, fostering teamwork and a sense of connection.
4. Relocation Adventure (For International Candidates):
• If relocating, enjoy a seamless transition to Lisbon with our relocation package, covering flight tickets and providing accommodation support.
• Experience the charm, history, and sustainable lifestyle of Lisbon while contributing to our commitment to a greener energy future.
5. Wellness and Sustainability Advocate:
• Prioritize your well-being with a competitive salary and comprehensive health and life insurance coverage.
• Engage in wellness programs designed to support both your personal and professional growth, reflecting our commitment to sustainability.

Requirements:

• Fluent in German, both written and spoken.
• No prior experience in the energy industry or customer support necessary we welcome individuals with diverse backgrounds and provide comprehensive training.
• Strong written communication skills, with a focus on clarity, professionalism, and customer satisfaction.
• Ability to work independently and collaboratively within a remote team.

Perks and Benefits:

• Competitive salary commensurate with your skills and experience.
• Comprehensive health and life insurance coverage for your peace of mind.
• Remote work flexibility, allowing you to balance work and life seamlessly from Portugal.
• Relocation package, including accommodation support and flight tickets for candidates relocating from abroad.
• Opportunities for professional development and career advancement within the dynamic energy industry.

Embark on your virtual career in the sustainable energy sector by sending your resume!