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Remote Bilingual Spanish|English & Non-Bilingual Development
Location: US-OR-Hillsboro
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THE POSITION
Washington County Developmental Disabilities Division within the Department of Health and Human Services is hiring for two (2) Program Specialist positions, one bilingual in Spanish/English and one non-bilingual! If you have experience and a passion to assist individuals and their families with developmental/intellectual disabilities, join our dynamic team!
About the positions: In these positions, you will work with the Administrative team, Service Coordinators, and the individuals we serve for the Developmental Disabilities program to ensure compliance with program policies and procedures, act as a subject matter expert, and provide functional and technical support to their peers on the Administrative team. You will liaison between the Developmental Disabilities program, local and state agencies, service providers, Personal Support Workers, and the public. As the primary contact for Personal Support Workers and Common Law Employers, you will provide general information, training, and resolution of payment issues. You will also use and be a subject matter expert on the division's Electronic Medical Record, eXPRS, and the State web-based payment system, on a daily basis for data entry, analysis and troubleshooting. Alternative work schedules will be considered, and you will be eligible for a hybrid work schedule including remote work 2-3 days per week. One of the positions is bilingual designated, requiring bilingual skills in Spanish and English. These positions will be hired for either Service Center East (Beaverton) or the Elam Young Parkway (Hillsboro) location depending on the business needs. Who We Are Looking For: We are looking for individuals who enjoy helping the public and problem solving and have the ability to be resourceful, proactive, and work independently. They will also have strong technical computer skills and the ability to prioritize, multi-task, and work in fast-faced environment with multiple tight deadlines. They will have the ability to train others, be a subject matter expert, and help identify and resolve inefficiencies and/or areas of improvement within the program. It is essential to have the ability to work collaboratively within a team and provide exceptional customer service to diverse audiences, specifically racially, ethnically, and socioeconomically diverse communities. Additionally, having the ability to learn and comprehend web-based systems and databases, as well as the Microsoft Suite programs, is highly preferred.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job and that candidate may come from a variety of backgrounds and lived experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role, even if you believe you do not meet all the hiring criteria described above.
About the Division: The Developmental Disabilities (DD) Division supports the choices of individuals experiencing developmental and intellectual disabilities and their families within our community by promoting and providing services that are person-centered, flexible, inclusive, and supportive of the discovery and development of each individual's unique gifts, talents, and abilities. Our division is committed to building a diverse workforce and embracing everyone's differences to create a culture of dignity and respect for our employees and the community we serve. We value those committed to working on a diverse team and supporting team members with varying communication styles and cultural backgrounds. The DD Division supports over 2,800 individuals who are enrolled in services. Approximately, 12% of the individuals accessing DD services in Washington County need translation support with 10% being Spanish-speaking families. La Divisin de Discapacidades del Desarrollo del Condado de Washington apoya las elecciones de las personas que viven con discapacidades intelectuales y del desarrollo y sus familias dentro de nuestra comunidad. Promovemos y brindamos servicios centrados en la persona que son flexibles, inclusivos y que apoyan el descubrimiento y el desarrollo de los talentos y habilidadesnicos de cada individuo. Nuestra divisin se compromete a construir un equipo laboral diverso y aceptar las diferencias de todos para crear una cultura de dignidad y respeto para nuestros empleados y la comunidad a la que servimos. Valoramos a aquellos dedicados a trabajar en un equipo diverso y apoyar a los miembros del equipo con diferentes estilos de comunicacin e historiales culturales. Why Washington County? Are you interested in challenging, meaningful, and rewarding work? Join Washington County in our commitment to advancing racial equity. Our Board of Commissioners worked closely with various community stakeholders and subject matter experts to develop an Equity, Diversity, and Inclusion (EDI) Resolution(link removed) Adopted in February 2020, this resolution commits to the equitable delivery of Washington Countys services, resources, and opportunities for growth and development to every county resident.
Check Out Our Award-Winning Benefits & Wellness Program on the "Benefits" tab above!
ESSENTIAL JOB DUTIES Classification descriptions are typically written broadly. To review the full information of this classification, please use the following link: Program Specialist.
The primary responsibilities for this position include, but are not limited to: - Be a primary contact for Personal Support Workers and Common Law Employers. Provide technical support to Personal Support Workers, Common Law Employers, Services Coordinators, and peers on the administrative staff team regarding the technical aspects of authorization and payment of services.
- Process Personal Support Worker time sheets via the State payment system, eXPRS and assist Personal Support Workers with needed corrections and resubmissions.
- As a subject matter expert, provide advanced level of support and training of the State payment and reporting system, eXPRS.
- On a monthly basis, process and submit payment for medical supplies on behalf of Service Coordinators using online banking system and eXPRS.
- Coordinate, assist, and ensure compliance with the program's policy and procedures.
- Assist and provide consultation, technical assistance, and/or training to County staff.
- Interpret, implement, and participate in the evaluation and development of internal policies and procedures related to the Developmental Disabilities program.
- Provide a high level of customer service to diverse audiences, specifically racially, ethnically, and socioeconomically diverse communities through a variety of different mediums; including but not limited to: telephone, email, mail, face to face, virtual setting, or in a collaborative office environment.
- Act as a liaison between the program, other county departments, local agencies, state agencies, service providers, and the public.
- Provide program information to the public or other employees by phone, email, or in person; listen to questions and either explain procedures according to program guidelines or refer individual to another appropriate source. Investigate complaints and recommend corrective action as necessary to resolve the issue. Develop training materials and/or informative handouts.
- Respond to requests and provide information to the public or other employees by phone or in person to ensure compliance and understanding of the Developmental Disabilities program rules, regulations, or functions; listen to questions and either explain procedures according to program guidelines or refer individual to another appropriate source.
- Copy, compare, and compile data to produce reports for supervisors and services coordinators by checking data, making necessary corrections, and producing data in final form.
- Compose, prepare, and verify the accuracy of a variety of materials which may include correspondence, meeting minutes, reports, contracts, forms, and other documents according to established procedures and statutes.
- Provide administrative support to Developmental Disabilities Division units as needed.
- Provide essential telephone and customer service coverage for the Developmental Disabilities Division and the community we support, as needed.
MINIMUM QUALIFICATIONS Education and Experience:
Candidates must meet one of the following qualifications to be considered. - An Associate Degree in a social service, business administration, or related field; AND One (1) year of work experience in program administration, development, evaluation, or coordination, and /or contract administration; OR
- Three (3) years of work experience in program administration, development, evaluation, and/or contract administration.
Additional Licenses, Certificates, Physical Abilities and Specialty Requirements: - This position requires the completion of a criminal history check in accordance with Oregon Administrative Rules.
Bilingual Position: Designated bilingual positions require that the incumbent have knowledge of the Spanish language, spelling, grammar, and punctuation. Skill in writing Spanish accurately; ability to speak Spanish fluently; and ability to communicate clearly and concisely bo
Washington County, OR
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