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Responsible for defining the Databricks customer experience as it relates to use cases and industries while coordinating scalable programs for all customers, including but not limited to emails, in-app messages, and webinars, and work closely with Marketing and Product Teams on programs, campaigns, and content. Detailed job duties include: Drive retention and growth via a digital-led customer engagement strategy across all customer segments; Managing cross-functional execution of onboarding success and post-onboarding expansion initiatives; Ensuring the success of the Self-Service customer base by analyzing data on what's working and what needs improvement; Acting as project manager for the creation of new resources needed to scale and the maintenance and improvement of existing resources; Assist in the development of new and ongoing customer campaigns that guide users from one stage of usage sophistication to the next; Document processes and look for ways to improve efficiency; Deliver a customer-first experience and always ensure that Databricks is providing valuable engagements that lead a customer to be passionate advocates for the company. $252,699 - $270,000/year. Minimum job requirements: Bachelor’s degree in Computer Science, communications, marketing or related field and at least five years of experience. Will accept Master’s degree plus three years of experience in lieu of Bachelor’s degree plus five years of experience. Must have experience in the following areas: Experience in data extraction and SQL to collect and structure large data sets together and analyze trends and patterns; Experience with cross-platform API and integration and workflows to ensure proper data formatting and data flow across systems. May telecommute from any US location.