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Senior Specialist, Bilingual Content Strategist/ UX Writer - Miami, FLAre you passionate about merging creativity with strategic insights to enhance user experiences in the digital banking sector? Then it is time to join Western Union as a Senior Specialist, Bilingual Content Strategist/ UX Writer.

Western Union powers your pursuit.Join our dynamic team at a leading digital bank with a strong international presence. We are seeking a skilled Content Strategist / UX Writer who excels in creating impactful digital content and strategies.

Role Responsibilities


Strategic Content Development - Develop and implement a content strategy that aligns with our digital banking goals, focusing on user engagement and conversion.

UX Writing and Accessibility - Create clear, concise, and engaging copy for our digital platforms, ensuring content is accessible and adheres to UX best practices.

SEO Optimization - Apply SEO principles to content creation, ensuring high visibility and ranking in search engine results.

Brand Voice and Style Management - Maintain a consistent brand voice and style across all digital channels, adapting content for a diverse international audience and considering cultural nuances.

Content Performance Analysis - Use analytics tools to track content performance, optimizing based on user feedback, testing, and business objectives.

Collaboration and Teamwork - Work closely with UX designers, researchers, and product teams, ensuring content and design coherence and effectiveness.


Role Requirements


Experience in content strategy and UX writing within digital banking or financial services.

Proficiency in creating accessible content, adhering to UX best practices.

Strong skills in SEO optimization and content performance analytics.

Familiarity with Agile and Scrum methodologies.

Excellent collaboration, communication, and problem-solving abilities.

Experience in using Figma or similar design tools is advantageous.

Bilingual English & Spanish. Portuguese is nice to have.

Portfolio that highlights your expertise in content strategy, UX writing, accessibility standards, and SEO optimization in the context of digital banking or financial services.


We make financial services accessible to humans everywhere. Join us for whats next.Western Union is positioned to become the worlds most accessible financial services company transforming lives and communities. Were a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe.

More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. Youll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If youre ready to help drive the future of financial services, its time for Western Union. Learn more about our purpose and people at (link removed)

SalaryThe on-target earnings range is $99,165 - $145,422 per year, which includes a base salary and short-term incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.

BenefitsYou will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few((link removed)). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States Specific Benefits Include

Family First ProgramFlexible Time OffMedical, Dental and Life InsuranceParental Leave

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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