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Job Summary

Our client is hiring a Customer Service Representative for the local library, located in the heart of Nashville, TN.  In this role, you will be the primary point of contact for library patrons, ensuring their prompt and courteous assistance.  This role involves creating a positive library environment by assisting patrons in locating resources, providing exceptional customer service, and promoting library programs.  Responsibilities include greeting patrons, facilitating circulation services, offering basic reference support, providing technology assistance, promoting programs, maintaining shelving organization, and documenting customer feedback for continuous improvement.  The position requires strong communication and organizational skills, a customer service mindset, and the ability to adapt to various library tasks.  

Requirements

• High school diploma or equivalent; some college coursework in library science or a related field is a plus.
• Strong customer service skills with effective and courteous communication abilities.
• Comfortable with technology, including library catalog systems and Microsoft Office applications.
• Detail-oriented with good organizational skills.
• Ability to work independently and collaboratively as part of a team.
• Prior library or customer service experience is preferred but not required.

Apply today!

EEO Notice

Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.