Report this job

---

What is the problem? *

Incorrect company
Incorrect location
Job is expired
Job may be a scam
Other

Position : Voice Engineer Network Voice L2 Location: San Diego, CA - Onsite role FTE Permanent - $100K/Year + Benefits The primary role of the Voice Engineer is to assist in the day-to-day operational relationships between information technology service delivery and the Client business. This involves troubleshooting for long-and short-term potential system problems. Able to handle multiple projects simultaneously and bring them to completion in a timely and cost-effective manner. Core Qualifications and Responsibilities Extensive experience in Cisco IP Telephony network construction and handling Strong knowledge of data and voice communication equipment Excellent proficiency in Cisco transport systems and routers Outstanding grasp of Cisco IP Telephony network configuration support debugging and troubleshooting Experience with Cisco Voice platforms, Call Manager, Unity, Jabber, VOIP gateway, SIP, PRIs, Dialling plans and Cloud Contact Center Solutions Respond to customer service calls and emails in agreed upon timeframe, troubleshoot and repair problems as necessary Ability to multi-task and solve multiple trouble issues simultaneously in a high stress environment Coach and mentor teams to ensure personnel are working issues as efficiently and accurately as possible in a team oriented professional culture Participates in change control committee, providing input into all changes/additions to network to ensure minimal disruption to production system Perform other duties as required Education: Bachelor's Degree in Computer Science, Electrical Engineering, Math or other related field or equivalent work experience Industry recognized Professional Level Cisco Voice Certifications Related Work Experience 5 plus years work experience in a 24x7 Network Operations Center Preferred Qualifications: Strong ability to aid in analysis of and documentation of root-cause analysis Ability to make decisions and solve problems while working under pressure Ability to work with others to resolve problems, handle requests or situations Hands-on experience with Cisco network equipment. Experience in Cisco PBX and/or Call Center systems engineering experience Experience with router configuration, knowledge of voice mail, unified messaging, ACD and IVR systems Strong performance tuning (QoS) and capacity planning, traffic analyzation experience. Experience with monitoring solutions such as Solarwinds Working Knowledge of wireless technology Proven track record identifying and championing appropriate new technologies; ability to quickly adapt changes A self-starter who can prioritize work in a fast-paced and dynamic tech environment. Must possess good analytical problem solving and troubleshooting skills. Bachelors Degree in Computer Science, Information Systems, or equivalent experience.