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The Opportunity

We are seeking a Regional Destination Manager to cover a 9-month period of maternity who will take ownership for elevating our Tailormade products, by creating exciting, innovative, destination product strategies that go deep into the countries that we feature, creating inspiring travel memories that lead our guests and members to travel with us again and again.



Taking particular ownership for the Exotics destination management functions, the Regional Destination Manager will build out and develop product spanning across Asia, in addition to maintaining and continually refreshing Tailormade product, rate structure and supplier relationships through collaboration and leadership of a team of destination managers.



Responsibilities


Creating new and innovative ways to feature and develop countries that speak directly to our different guest and member personas

Developing business plans and strategy for new themes and holiday types that cross different regions, leading the relevant Destination Managers to deliver the product requirements and liaising with all the necessary departments to steer the new themes and holiday types to successful launch and ongoing success

Working with Destination Managers to ensure consistency across the teams.

Ensuring a balanced range of product (taking account of price points, holiday types, guest segment, seasons and source markets), with a core of high volume/high profit alongside niche and differentiated product

Managing supplier relationships to include contracting, rate negotiation, exclusive special offers, overrides, marketing agreements and health and safety requirements

Working with our partners to ensure service sits at the forefront technical, aesthetic and emotional execution in destination is paramount

Analysing Tailormade performance constantly, looking for opportunities to increase productivity, speed to market, profitability and conversion

Offering unique and valuable perspectives on the marketplace

Continually collaborating with the Marketing team to ensure product, countries, themes and holiday types are showcased effectively

Designing itineraries to make the most of flight routings and schedules, guest budgets, season bands, offers, special events and enriched with unique experiences

Website content guide prices, images, maintaining consistency and quality in written copy and providing accurate and balanced information for guests

Market understanding constantly reviewing and refreshing product and pricing to ensure product is always innovative and well contracted

Support SSMs and sales teams with training, cheatsheets, system loading, fam planning, flight routing and pricing, commission/mark up and providing advice

Generating content proactively for marketing for digital, print, PR and social media campaigns, ensuring content is achieving the right mix of aspirational and commercial

Managing and developing product support where relevant




About You

You will have evidenced the ability to develop a product proposition and ensure its ongoing success through collaborating across a business to drive its marketability and adaptation to the latest industry trends. In particular, you will have a passion and deep knowledge of all things Asia and Exotics.



Managing a team of Destination Managers, you will also have evidenced an ability to take lead and ensure consistency across a product-function through a combination of your people management and relationship management skills, in addition to commercial acumen, and ability to manage supplier and external relationships.



Resultingly, the minimum requirements to evidence in your application include:




Significant Product Management and Tailormade travel experience

Evidenced People Management and Leadership skills

Commercial acumen with evidenced experience in managing commercial negotiations

Collaborative approach with strong internal and external relationship management skills

Forward-thinking approach with the ability to work autonomously






Values & Behaviours

All employees must promote, understand and apply Scott Dunns workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.





In the know - Start by listening. We take the time to understand our guests and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.



In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.



Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each others successes and have fun.





Location

We aim to find someone who would be office based at our London, Hammersmith office.



Benefits

We offer very competitive salaries and a great benefits package including the following:




23 days annual leave plus bank holidays, rising by 1 day with each year of service (max 30)

Contributory pension scheme



'Cycle to work' scheme

Subsidised private healthcare

Company loyalty scheme (Travel Fund)

Travel insurance

Familiarisation trips

Recognition awards throughout the year

Social events

1 hour per week paid learning & development / personal growth

Paid volunteering leave