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Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary people. More than 9,000 of the industrys brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Claims Consultant at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the worlds leading professional services firm, Marsh McLennan (NYSE: MMC).


A day in the life.

As our
Claims Consultant
, youll:
Be a claims advocate for clients; take claim calls, complete site visit as necessary for severe losses and promptly submit to carrier.
Analyze, prioritize and interpret information drawing accurate conclusions with minimal guidelines; review and analyze policy(ies) to ensure any and all coverage that is applicable is triggered in the event of a loss.
See claims issues through to resolution while effectively communicating with client and internal team members on the status of the claim.
Proficiently maintain agency management system data for accuracy.
Be a claims go to in the marketplace; actively be present in the agency and the community with a focus on sharing claims knowledge and the impact of claims to a risk management program.
In-depth knowledge of workers compensation laws, regulations, and industry practices.
Continue to drive for further education and knowledge; stay ahead of trends within coverage issues and claims technical skills.
Provide coverage and claims strategy advice to clients and internal team members.
Educate team members and clients through intentional training and education platforms on claims, handling of claims and claims case studies.
Monitor trending within claims activity; communicate effectively with agency teams for awareness of any coverage issues or pending carrier issues.
Remit claims related data such as loss statistics, key trends, cost reduction opportunities and other data in order to assist development of action plans to manage client's total cost of risk.
Provide recommendations to the internal marketing, sales & service teams regarding trending coverage issues in a way to mitigate and further engage our clients in understanding the coverage available to enhance their risk management portfolio.
Build strong carrier relationships with adjustors and other claims team members in an effort to form a partnership that supports both client needs and carrier objectives.
Communicate effectively with carriers as issues arise and work toward resolving issues efficiently.
Drive and support agency and departmental goals for retention, upsell and new sales.
Identify opportunities for efficiency and effectiveness improvements within department and agency.
Demonstrate the Code of Conduct for the agency. Be a participant in maintaining a strong work environment and culture for team members.
All other duties as assigned.



Our future colleague.

Wed love to meet you if your professional track record includes these skills:
Knowledge of Workers' Compensation Laws: A strong understanding of workers' compensation laws and regulations is essential. This includes knowledge of state-specific laws, reporting requirements, and compliance obligations.
Ability to effectively communicate both verbally and in writing.
Maintain a positive work atmosphere by acting and communicating in a manner that instills good working relationships with customers, clients, co-workers and management.
Computer proficiency with system of records, web-based tools, and Microsoft programs (Outlook, Excel and Word).
Establishes priorities and organizes time efficiently to ensure meeting or exceeding deadlines.
We know there are excellent candidates who might not check all of these boxes. Dont be shy. If youre close, wed be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. Weve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
Generous time off, including personal and volunteering
Tuition reimbursement and professional development opportunities
Hybrid work
Charitable contribution match programs
Stock purchase opportunities

To learn more about a career at MMA, check us out online: (link removed) or flip through our recruiting brochure: (link removed)
Follow us on LinkedIn, Facebook, Instagram, and Twitter to meet our colleagues and see what makes us tick.



Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.


Marsh McLennan and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.


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