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Job TitleCustomer Service Representative Cooper Lighting Solutions
Job Description
Were looking for a
Customer Service Representative
to join our
Customer Service Team
in
Peachtree City, GA.


Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, were transforming our industry.

As the world leader in lighting, were constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, were breaking new grounds in data analytics, AI, and smart homes, offices, cities and more!

Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025.

As a
Customer Service Representative,
youll be responsible for directly interfacing with customers (both internal and external) to handle a variety of requests as well as coordinating with internal functions (shipping, manufacturing, sales, marketing, engineering, etc.) to ensure the customers needs are fully met. In addition to customers being assigned by territory, the individual in this role will be responsible for matching external Lighting professionals with their local agent representative in a traditional call center environment. The role requires an individual with a service-oriented mindset and able to take ownership for resolving issues and making it easy for customers to do business with Cooper Lighting Solutions.

Were on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch!


What youll do

Speak directly with customers either by telephone, electronically or face to face.
Handle and resolve customer complaints.
Obtain and evaluate all relevant information to handle product and service inquiries.
Organize workflow to meet customer timeframes.
Direct requests and unresolved issues to the designated resource.
Keep records of customer interactions and transactions including details of inquiries, comments complaints, and actions taken.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customers experience.


Your qualifications

High school diploma or equivalent
Must be legally authorized to work in the United States without company sponsorship.
Proficient knowledge of Windows Operating Systems and Microsoft Office.
Strong interpersonal skills with the ability to effectively interact with customers via the phone, e-mail and other written and verbal communication mediums.
Strong work ethic, flexibility, and a desire to actively contribute to the groups success.
Relocation assistance is not available for this position. Only candidates within a 50 miles radius of Peachtree City will be considered.


Preferred Qualifications:

Bachelors Degree from an accredited institution.
Experience with SAP or system equivalent.
Ability to work on multiple tasks, remain focused and reach a resolution.
Highly developed sense of integrity and commitment to customer satisfaction.

Our candidate profile is just a guide. We know that many talented people only apply for jobs when there is an exact match. If you don't fit all the criteria but believe this role is for you, we would very much like to hear from you.

What youll get in return



Hourly Rat:

$28.00 - $34.00 USD



Benefits Overview:
Company subsidized benefits plan offerings that include Medical, Health Savings Account, Dental, 401K retirement plan with company match, Employee Stock Purchase Plan (ESPP), Paid Time Off, including paid vacation, holidays/personal days, tuition reimbursement and products discounts.
Were offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.

See#SignifyLifethrough the eyes of our employees!

#LI-AR1