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Job TitleField Service Engineer
Job Description
Were looking for amultiskilled and passionate
Field

Service Engineer
to join our team in
Milan,
who will also support the organization in Greece.

Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, were transforming our industry.

As the world leader in lighting, were constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, were breaking new grounds in data analytics, AI, and smart homes, offices, cities and more!
Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025.

As a Service Engineer you'll be responsible for servicing and supporting Signify customers to the highest levels of customer satisfaction.

Were on the lookout for forward-thinking innovators with a passion for technology, problem solving and customer service. If you have experience within the technical service industry and as a person is outgoing with a can-do attitude and a customer first mindset, get in touch!

What youll do


Technical problem diagnostics, root-cause determination, and incident resolution

Installed base maintenance services, measures, and validations etc.

Onsite or remote customer support and service

System commissioning and optimization

System- and service design validation

Perform customer training session remotely or in classroom

Facilitate customer feedback to internal stakeholders

Presale customer advisory and guidance

Technical customer advisory participating in customer meetings, events, trade-fairs etc.
What youll need

Technical degree e.g., in electrical engineering, IT or other relevant education

Proactively engage with customers face-to-face, by phone or in writing

Experience within servicing networked building- or industry automation systems or similar (e.g. BMS, HVAC, CTS, PLC etc.)

Operational skills and knowhow within TCP/IP networking incl. wireless, NOS (e.g.Cisco IOS), Server and Database Systems (e.g. MS Server and SQL), Cloud- and API interfaces etc.

Fluent skill in English, Italianand Greek. It is a mandatory requirement for this position that you speak all 3 languages

Our candidate profile is just a guide. We know that many talented people only apply for jobs when there is an exact match. If you don't fit all the criteria but believe this role is for you, we would very much like to hear from you.


What youll get in return


You will be working in a very dynamic and agile environment, and in a transforming from not connected to connected lighting industry.
Were offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.

See#SignifyLifethrough the eyes of our employees!


Our process


Did we spark your interest? Then apply through our Signify career site. After a pre-selection process based on your CV, you will be invited for a video interview and after successful review, a business interview.