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Responsibility

Flipkart Process

Domestic Experience (link removed)

Conducting NHT Batches for the process (link removed)

Auditing Calls

Conducting Training Session

Prepare training Material as per the process (link removed)

Publishing Report On daily Basis (link removed)

Prepare mis report as per the training (link removed)

Following with client related process to new updates (link removed)

Supervision and supporting agents Through OJT (link removed)>

Conducting soft skill and customer service session during batches to ensure good call quality (link removed)