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Job Description - Customer Service Associate
Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software.
Minimum Experience: 2 Years
Must Have Skills:
- Excellent communication
- Fluent in Hindi & English
- Working knowledge of Microsoft Excel
- Typing Speed of minimum 30 Words Per Minute
- Outspoken personality (someone who likes to talk with people)
Good To have Skills:
- Previous Experience with eCommerce Industry or processes like listings, order processing, etc.
- Experience with accounting software like Tally, Busy, QuickBooks, etc.
Job Duties:
Understand OMSGuru platform and its functioning thoroughly
Support our existing clients via Chat, Phone, Email & Tickets.
Help onboard new clients onto our system
Respond promptly and professionally to customer inquiries in person, by telephone, or by email
Maintain an updated knowledge of the organization's products, services, and customer service policies
Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
Establish and maintain good rapport with customers by using positive language and anticipating their needs.
OMSGURU Solutions PVT.LTD
